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Most-Able Pupils Conference 2026: Supporting Pupils from Disadvantaged Backgrounds

20th January 2026

Online

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The National Apprenticeships Conference 2026

27th January 2026

Online

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The National Homelessness Event 2025: Working Collaboratively to Improve Homelessness Services

28th January 2026

Online

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The National Tackling Gangs, Violence and Weapon Crime Conference 2026

29th January 2026

Online

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The Public Sector Cyber Security Conference 2025

5th February 2026

QEII Centre, Westminster, London

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Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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