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The Health and Safety at Work Conference 2025

22nd January 2025

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The Children and Young People’s Mental Health Services Conference 2025

28th January 2025

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The National Apprenticeships Conference 2025 – New Perspectives, New Opportunities

28th January 2025

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The National Homelessness Event 2025: Working Collaboratively to Improve Homelessness Services

29th January 2025

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The Tackling Gangs, Violence and County Lines Conference 2024

30th January 2025

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Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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