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The Allyship in the Workplace Conference 2024

17th September 2024

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The Patient Engagement and Experience Conference 2024

17th September 2024

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The Inclusion and Diversity in the Voluntary Sector Conference 2024

18th September 2024

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Women in the Criminal Justice System: Improving Outcomes through Resettlement and Rehabilitation 2024

19th September 2024

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The Flooding Conference 2024: Resilience, Management and Response

25th September 2024

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Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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