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Most-Able Pupils Conference 2026: Supporting Pupils from Disadvantaged Backgrounds

20th January 2026

Online

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The National Apprenticeships Conference 2026

27th January 2026

Online

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The National Homelessness Event 2025: Working Collaboratively to Improve Homelessness Services

28th January 2026

Online

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The National Tackling Gangs, Violence and Weapon Crime Conference 2026

29th January 2026

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The Public Sector Cyber Security Conference 2025

5th February 2026

QEII Centre, Westminster, London

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Delivering Excellence in Housing Customer Services 2024

Online

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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