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The Domestic Abuse Conference 2025: Improving Protection and Providing Support

16th January 2025

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The Health and Safety at Work Conference 2025

22nd January 2025

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The Children and Young People’s Mental Health Services Conference 2025

28th January 2025

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The National Apprenticeships Conference 2025 – New Perspectives, New Opportunities

28th January 2025

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The National Homelessness Event 2025: Working Collaboratively to Improve Homelessness Services

29th January 2025

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Delivering Excellence in Housing Customer Services 2024

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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