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The Special Educational Needs and Disability (SEND) Conference 2024

The Special Educational Needs and Disability (SEND) Conference 2024

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The Crisis Mental Health Services Conference 2024

The Crisis Mental Health Services Conference 2024

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The National Supporting Veterans Conference 2024

The National Supporting Veterans Conference 2024

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The Safeguarding Refugees and Asylum Seekers Conference 2024

The Safeguarding Refugees and Asylum Seekers Conference 2024

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The Race at Work Conference 2024

The Race at Work Conference 2024

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Delivering Excellence in Housing Customer Services 2024

Delivering Excellence in Housing Customer Services 2024

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Creating User-led Customer Service Strategies

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Developing a Service User-Informed Approach to Improve Customer Services

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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