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Events

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Shaping the Future of Women in Leadership Conference 2026: Developing Pathways to Senior Roles and Rewarding Careers

23rd April 2026

Online

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The Tackling Anti-Social Behaviour Conference 2026

28th April 2026

Online

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The Special Educational Needs and Disability (SEND) Conference 2026: Innovate, Inspire, Include

29th April 2026

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The Supporting Women in Policing Conference 2026

30th April 2026

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Palliative and End-of-Life Care Conference 2026

6th May 2026

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Delivering Excellence in Housing Customer Services 2026

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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