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The Social Housing Inspections Conference 2024: Achieving and Maintaining Outstanding Standards

The Social Housing Inspections Conference 2024: Achieving and Maintaining Outstanding Standards

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Delivering Excellence in Housing Customer Services 2024

Delivering Excellence in Housing Customer Services 2024

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Creating User-led Customer Service Strategies

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Developing a Service User-Informed Approach to Improve Customer Services

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Events
Win More Grants and Funding Applications – How to Prepare and Manage a Grant

Win More Grants and Funding Applications – How to Prepare and Manage a Grant

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The Social Housing Health and Safety Conference 2024

The Social Housing Health and Safety Conference 2024

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Neurodiversity Awareness in the Workplace

Neurodiversity Awareness in the Workplace

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Win More Tenders –  How to Prepare and Manage a Winning Bid

Win More Tenders – How to Prepare and Manage a Winning Bid

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Working in Partnership to Safeguard Children & Young People 2024

Working in Partnership to Safeguard Children & Young People 2024

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