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Teaching Modern Foreign Languages Conference 2025: Engaging Learners Inside and Out of the Classroom

13th May 2025

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Tackling Stalking and Harassment Conference 2025: Holistic Strategies for Prevention, Intervention, and Support

14th May 2025

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Tackling Fraud in the Public Sector 2025: Developing a Counter-Fraud Culture

15th May 2025

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Drugs and Substance Misuse Conference 2025

20th May 2025

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Wellbeing in the Voluntary Sector Conference 2025

21st May 2025

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Delivering Excellence in Housing Customer Services 2024

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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