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The CrowdStrike outage in July 2024 involved a significant disruption in their cybersecurity services, impacting various sectors reliant on their technology, including finance, healthcare, and government. This included 8.5 million Windows devices. This incident highlighted the critical need for thorough testing, robust crisis management, and effective communication to maintain trust and continuity in essential services. This article identifies key areas for public sector authorities to protect in their systems.