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The ONS and Ofcom have ranked Devon as the UK’s sixth worst place for digital connectivity. Cllr Neil Jory of West Devon Borough Council shared the council’s methods for improving efficient broadband installation services to tackle digital poverty in the area.

Robotic Processing Automation (RPA) is a tool that can be used to eliminate tedious tasks, freeing workers to focus on higher value work. Keith McDdowell, RPA Manager at Norfolk County Council shared how RPA has enhanced workflow, and how it can be incorporated into other public services.

In 2012, the Government's Digital Strategy introduced 'Digital by Default' with the aim of embedding digital methods into all local government services. Phil Rumen from LocalGov Digital and West Berkshire Council discussed how Digital by Default has been a driver for change in local government.