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Tech in Local Government: Overcoming Digital Poverty and Supporting the Economy

The ONS and Ofcom have ranked Devon as the UK’s sixth worst place for digital connectivity. Cllr Neil Jory of West Devon Borough Council shared the council’s methods for improving efficient broadband installation services to tackle digital poverty in the area.

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Tech in Local Government: How to Practically Embed Intelligent Automation

Robotic Processing Automation (RPA) is a tool that can be used to eliminate tedious tasks, freeing workers to focus on higher value work. Keith McDdowell, RPA Manager at Norfolk County Council shared how RPA has enhanced workflow, and how it can be incorporated into other public services.

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Tech in Local Government: Delivering Better, Cheaper Services for Local Government

In 2012, the Government's Digital Strategy introduced 'Digital by Default' with the aim of embedding digital methods into all local government services. Phil Rumen from LocalGov Digital and West Berkshire Council discussed how Digital by Default has been a driver for change in local government.

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Understanding Digital Inclusion: Accessing Online Services

In a world that is becoming increasingly digitalised, digital exclusion is a widening social issue. This article looks at digital inclusion and why online exclusion needs to be tackled.

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Digital Inclusion: Ensuring Accessible Digital Services

Robin Christopherson MBE and Head of Digital Inclusion at AbilityNet, discussed ways of ensuring digital services are accessible for people living with disabilities and impairments.

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