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The Health and Safety at Work Conference 2025

22nd January 2025

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The Children and Young People’s Mental Health Services Conference 2025

28th January 2025

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The National Apprenticeships Conference 2025 – New Perspectives, New Opportunities

28th January 2025

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The National Homelessness Event 2025: Working Collaboratively to Improve Homelessness Services

29th January 2025

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The Tackling Gangs, Violence and County Lines Conference 2024

30th January 2025

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The Safeguarding Refugees and Asylum Seekers Conference 2024

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Delivering Excellence in Housing Customer Services 2024

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Videos

Delivering Effective Antisocial Behaviour Services in Social Housing

23 minute watch

Jun 2023

The police recorded 1 milloin incidents of anti-social behaviour in the year ending December 2022. In this video, Mark Fitton, Community Safety Manager at ForHousing shares how the implementation of triage services and community safety officers has streamlined communications in anti-social behaviour cases and provided better support for service users.

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Videos

Working with Residents to Tackle Anti-Social Behaviour and Build Safer Communities

25 minute watch

May 2023

The police recorded 1 million incidents of anti-social behaviour in the year ending December 2022. In this video. Marek Witko, Regional Director of Housing at Clarion Housing discusses the benefits of working with residents to tailor Anti-Social Behaviour policies and create a victim centred approach to addressing incidents.

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