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Shaping the Future of Women in Leadership Conference 2026: Developing Pathways to Senior Roles and Rewarding Careers

23rd April 2026

Online

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The Tackling Anti-Social Behaviour Conference 2026

28th April 2026

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The Special Educational Needs and Disability (SEND) Conference 2026: Innovate, Inspire, Include

29th April 2026

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The Supporting Women in Policing Conference 2026

30th April 2026

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Palliative and End-of-Life Care Conference 2026

6th May 2026

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The Safeguarding Refugees and Asylum Seekers Conference 2024

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Delivering Excellence in Housing Customer Services 2026

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Videos

Delivering Effective Antisocial Behaviour Services in Social Housing

23 minute watch

Jun 2023

The police recorded 1 milloin incidents of anti-social behaviour in the year ending December 2022. In this video, Mark Fitton, Community Safety Manager at ForHousing shares how the implementation of triage services and community safety officers has streamlined communications in anti-social behaviour cases and provided better support for service users.

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Videos

Working with Residents to Tackle Anti-Social Behaviour and Build Safer Communities

25 minute watch

May 2023

The police recorded 1 million incidents of anti-social behaviour in the year ending December 2022. In this video. Marek Witko, Regional Director of Housing at Clarion Housing discusses the benefits of working with residents to tailor Anti-Social Behaviour policies and create a victim centred approach to addressing incidents.

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