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The National Degree Apprenticeships Conference 2024

The National Degree Apprenticeships Conference 2024

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The Student Mental Health and Wellbeing Conference 2024

The Student Mental Health and Wellbeing Conference 2024

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The Public Rights of Way Conference 2024: Improving and Maintaining Public Paths

The Public Rights of Way Conference 2024: Improving and Maintaining Public Paths

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The Special Educational Needs and Disability (SEND) Conference 2024

The Special Educational Needs and Disability (SEND) Conference 2024

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The Crisis Mental Health Services Conference 2024

The Crisis Mental Health Services Conference 2024

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The Safeguarding Refugees and Asylum Seekers Conference 2024

The Safeguarding Refugees and Asylum Seekers Conference 2024

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Delivering Excellence in Housing Customer Services 2024

Delivering Excellence in Housing Customer Services 2024

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Developing a Service User-Informed Approach to Improve Customer Services

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Delivering Effective Antisocial Behaviour Services in Social Housing

The police recorded 1 milloin incidents of anti-social behaviour in the year ending December 2022. In this video, Mark Fitton, Community Safety Manager at ForHousing shares how the implementation of triage services and community safety officers has streamlined communications in anti-social behaviour cases and provided better support for service users.

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Working with Residents to Tackle Anti-Social Behaviour and Build Safer Communities

The police recorded 1 million incidents of anti-social behaviour in the year ending December 2022. In this video. Marek Witko, Regional Director of Housing at Clarion Housing discusses the benefits of working with residents to tailor Anti-Social Behaviour policies and create a victim centred approach to addressing incidents.

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