Search Results for:

Events
The Supporting Vulnerable Tenants in Social Housing Conference 2024

The Supporting Vulnerable Tenants in Social Housing Conference 2024

Find out more Book Now
The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

Find out more Book Now
The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

Find out more Book Now
The Adult Safeguarding Conference 2024

The Adult Safeguarding Conference 2024

Find out more Book Now
The Allyship in the Workplace Conference 2024

The Allyship in the Workplace Conference 2024

Find out more Book Now

More Events Available

View All
Insights
Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

Find out more Book Now
Delivering Excellence in Housing Customer Services 2024

Delivering Excellence in Housing Customer Services 2024

Find out more Book Now

Creating User-led Customer Service Strategies

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

Keep reading

Developing a Service User-Informed Approach to Improve Customer Services

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

Keep reading

Providing Person-Centred Support to Prevent Tenants from Experiencing Homelessness

According to Hightown Housing Association, only 22-24% of housing association lettings go to homeless households. In this video, David Bogle from HHA discusses how Homes for Cathy works to improve the homelessness housing system through various campaigns and heightened support for tenants.

Keep reading

More Insights Available

View All