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Women in Public Sector Leadership 2024: Breaking Down Barriers to Success

12th December 2024

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The Domestic Abuse Conference 2025: Improving Protection and Providing Support

16th January 2025

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The Health and Safety at Work Conference 2025

22nd January 2025

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The Children and Young People’s Mental Health Services Conference 2025

28th January 2025

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The National Apprenticeships Conference 2025 – New Perspectives, New Opportunities

28th January 2025

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Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

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Delivering Excellence in Housing Customer Services 2024

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Providing Person-Centred Support to Prevent Tenants from Experiencing Homelessness

23 minute watch

May 2023

According to Hightown Housing Association, only 22-24% of housing association lettings go to homeless households. In this video, David Bogle from HHA discusses how Homes for Cathy works to improve the homelessness housing system through various campaigns and heightened support for tenants.

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