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Developing a Service User-Informed Approach to Improve Customer Services

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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The Tools Needed to End Veteran Homelessness

There are many challenges homeless veterans face when accessing services on their journey out of homelessness. Lee Buss-Blair, Director of Operations at Riverside Housing discusses some of these issues and Op Fortitude funding which is in place to help the development and delivery of a centralised referral pathway for homeless veterans.

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Single Homeless Project: Overcoming Barriers to Supporting Survivors Experiencing Domestic Abuse and Homelessness

Domestic abuse both causes and perpetuates homelessness for women. In this video, Lucy Campbell, Head of Multiple Disadvantage at Single Homeless Project, discusses the intersection of domestic abuse with women’s homelessness and other forms of multiple disadvantage experienced by women. She shares research backed strategies for a ‘whole person’ response over siloed commissioning, aiming to counteract women’s experiences of judgement and blame with strength-based approaches.

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Taking steps towards Ending Veteran Rough Sleeping

Between 3-6% of homeless people in the UK come from an armed forces background. Lee Buss-Blair, Director of Operations-Care and Support Functions at Riverside homes, he shares with us some of the steps needed to end veteran rough sleeping.

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The Importance of Having a Gendered Approach to Housing First

1 in 4 women will experience domestic abuse in her lifetime, and often women experience this alongside homelessness. Louisa Steele, Housing First and Homelessness Project Manager at Standing Together Against Domestic Abuse, shares how the Westminster Violence Against Women and Girls Housing First project are working to deliver tailored support and housing for women.

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