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The Supporting Disadvantaged Students in Higher Education Conference 2026

The Supporting Disadvantaged Students in Higher Education Conference 2026

9th June 2026

Online

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Preventing and Countering Extremism in the UK 2026: Building Strong Communities and Tackling Disinformation

Preventing and Countering Extremism in the UK 2026: Building Strong Communities and Tackling Disinformation

11th June 2026

Online

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The National Pupil Premium Event 2026: Closing the Attainment Gap for Disadvantaged Students

The National Pupil Premium Event 2026: Closing the Attainment Gap for Disadvantaged Students

16th June 2026

Online

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The Universal Credit Conference 2026

The Universal Credit Conference 2026

17th June 2026

Online

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Mental Health and Wellbeing in the Workplace Conference 2026

Mental Health and Wellbeing in the Workplace Conference 2026

18th June 2026

Online

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The Care Homes Conference 2024: Providing Person-Centred Care for Older People

The Care Homes Conference 2024: Providing Person-Centred Care for Older People

Online

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Videos

Working with Residents to Tackle Anti-Social Behaviour and Build Safer Communities

25 minute watch

May 2023

The police recorded 1 million incidents of anti-social behaviour in the year ending December 2022. In this video. Marek Witko, Regional Director of Housing at Clarion Housing discusses the benefits of working with residents to tailor Anti-Social Behaviour policies and create a victim centred approach to addressing incidents.

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