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The Supporting Vulnerable Tenants in Social Housing Conference 2024

The Supporting Vulnerable Tenants in Social Housing Conference 2024

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The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

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The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

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The Adult Safeguarding Conference 2024

The Adult Safeguarding Conference 2024

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The Allyship in the Workplace Conference 2024

The Allyship in the Workplace Conference 2024

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The Social Housing Services Conference 2024

The Social Housing Services Conference 2024

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The Social Housing Health and Safety Conference 2024

The Social Housing Health and Safety Conference 2024

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The Social Housing Tenant Engagement Event 2023

The Social Housing Tenant Engagement Event 2023

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Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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