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The Health and Safety at Work Conference 2025

22nd January 2025

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The Children and Young People’s Mental Health Services Conference 2025

28th January 2025

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The National Apprenticeships Conference 2025 – New Perspectives, New Opportunities

28th January 2025

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The National Homelessness Event 2025: Working Collaboratively to Improve Homelessness Services

29th January 2025

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The Tackling Gangs, Violence and County Lines Conference 2024

30th January 2025

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The Social Housing Services Conference 2024

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The Social Housing Health and Safety Conference 2024

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The Social Housing Tenant Engagement Event 2023

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Videos

Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

19 minute watch

Mar 2023

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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