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The Social Housing Services Conference 2024

The Social Housing Services Conference 2024

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Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

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Providing Person-Centred Support to Prevent Tenants from Experiencing Homelessness

According to Hightown Housing Association, only 22-24% of housing association lettings go to homeless households. In this video, David Bogle from HHA discusses how Homes for Cathy works to improve the homelessness housing system through various campaigns and heightened support for tenants.

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Implementing Digital Tools to Improve Resident Engagement

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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Events
Win More Grants and Funding Applications – How to Prepare and Manage a Grant

Win More Grants and Funding Applications – How to Prepare and Manage a Grant

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The Social Housing Health and Safety Conference 2024

The Social Housing Health and Safety Conference 2024

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Neurodiversity Awareness in the Workplace

Neurodiversity Awareness in the Workplace

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Win More Tenders –  How to Prepare and Manage a Winning Bid

Win More Tenders – How to Prepare and Manage a Winning Bid

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Working in Partnership to Safeguard Children & Young People 2024

Working in Partnership to Safeguard Children & Young People 2024

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