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The Supporting Vulnerable Tenants in Social Housing Conference 2024

10th September 2024

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The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

10th September 2024

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The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

11th September 2024

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The Adult Safeguarding Conference 2024

12th September 2024

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The Allyship in the Workplace Conference 2024

17th September 2024

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The Social Housing Services Conference 2024

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Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

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Videos

Providing Person-Centred Support to Prevent Tenants from Experiencing Homelessness

23 minute watch

May 2023

According to Hightown Housing Association, only 22-24% of housing association lettings go to homeless households. In this video, David Bogle from HHA discusses how Homes for Cathy works to improve the homelessness housing system through various campaigns and heightened support for tenants.

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Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

19 minute watch

Mar 2023

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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