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The Supporting Vulnerable Tenants in Social Housing Conference 2024

The Supporting Vulnerable Tenants in Social Housing Conference 2024

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The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

The Youth Justice Conference 2024: Improving Outcomes Through Multi-Agency Working

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The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

The National Clinical Audit Event 2024: Driving Quality Improvements in Patient Care

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The Adult Safeguarding Conference 2024

The Adult Safeguarding Conference 2024

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The Allyship in the Workplace Conference 2024

The Allyship in the Workplace Conference 2024

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The Social Housing Services Conference 2024

The Social Housing Services Conference 2024

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The Social Housing Tenant Engagement Event 2023

The Social Housing Tenant Engagement Event 2023

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Implementing Digital Tools to Improve Resident Engagement

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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