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The Supporting Disadvantaged Students in Higher Education Conference 2026

The Supporting Disadvantaged Students in Higher Education Conference 2026

9th June 2026

Online

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Preventing and Countering Extremism in the UK 2026: Building Strong Communities and Tackling Disinformation

Preventing and Countering Extremism in the UK 2026: Building Strong Communities and Tackling Disinformation

11th June 2026

Online

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The National Pupil Premium Event 2026: Closing the Attainment Gap for Disadvantaged Students

The National Pupil Premium Event 2026: Closing the Attainment Gap for Disadvantaged Students

16th June 2026

Online

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The Universal Credit Conference 2026

The Universal Credit Conference 2026

17th June 2026

Online

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Mental Health and Wellbeing in the Workplace Conference 2026

Mental Health and Wellbeing in the Workplace Conference 2026

18th June 2026

Online

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Insights
The Social Housing Services Conference 2024

The Social Housing Services Conference 2024

Online

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The Social Housing Tenant Engagement Event 2023

The Social Housing Tenant Engagement Event 2023

Online

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Videos

Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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