Leadership, Systems & Workforce

Improving Leadership by Listening to Staff

Between April 2020 and 2021, NHS Hospital and Community Health Services received 83, 899 total complaints, 18% of these concerned issues with communication. Scott Deacon, Clinical Director of Outpatients for University Hospitals Bristol and Weston shares with us an infographic on the importance of listening in leadership within the NHS.

Keep reading

The Positive Impacts of Staff Networks in the Workplace

In 2018, 35% of LGBTQ+ staff reported hiding their sexuality at work for fear of discrimination, according to Stonewall. Ian Adams, Director of Engagement at NHS Resolution shares some reflections on his experience as an Equality Diversity and Inclusion Champion and the positive impact staff networks are having at NHS Resolution.

Keep reading

What Constitutes a Good Clinical Audit and Feedback Cycle?

Clinical audit is a way to ensure healthcare is being provided in line with service standards and lets both care providers and patients know the service is doing well. John Grant-Casey is the Programme Manager - National Comparative Audit of Blood Transfusions at NHS Blood and Transplant. He shared with us what makes a good audit and why audits are a necessary aspect of improving patient experience.

Keep reading

Training Staff and Developing Team Culture to Improve Safety and Outcomes for Mothers

Midwives are being driven out of the NHS by understaffing and fears they cannot deliver safe care to women in the current system. Gemma Puckett, Head of Midwifery at Ashford & St Peter’s Hospitals NHS Trust shares the importance of developing positive workplace cultures to increase staff satisfaction and improve patient care.

Keep reading

Implementing Preceptorship Programmes to Improve the Retention of New NHS Staff

In April 2021, there was a shortage of nearly 84,000 full-time equivalent staff across NHS England. Urgent action is required to tackle a vicious cycle of shortages and increased pressures on staff. Debbi Howard, Head of Clinical Education and Sarah Sumner, Clinical Director for Resuscitation, Simulation and Skills at Warrington and Halton Teaching Hospitals NHS Trust discuss how preceptorship programmes can help improve staff retention in trusts.

Keep reading

NHS Reforms: Integrated Care Systems

The NHS Long Term Plan brings significant reforms for the NHS. With the rollout of Integrated Care Systems (ICSs) being one of the flagship reforms introduced. This briefing examines ICSs and their accompanying systems; discussing the implications for providers, and offers case studies from health systems who have succeeded in introducing ICSs.

Keep reading

Representation of Ethnic Minorities in the NHS

1.3 million people were employed by the NHS in March 2020. However, only 22.1% of those employed were from minority ethnic backgrounds. In this infographic, we explore some of the data on the current make-up of the NHS workforce across England.

Keep reading

Gender at Work: Women on NHS Boards, Working Towards 50:50

Fiona Edwards from the Surrey and Border Partnership NHS Foundation Trust spoke to us about the presence of women on NHS Boards.

Keep reading

Emergency Services Wellbeing: Improving Mental Health and Wellbeing Services for NHS Frontline Workers

NHS staff have been under immense pressure, having a significant impact on the mental health of the workforce. Steve Lee, Head of Staff Health and Wellbeing at NHS England and NHS Improvement discussed the wellbeing services for NHS staff as well as the importance of having wellbeing conversations.

Keep reading

Clinical Audit: The Impact of Covid-19 on Clinical Audit

The Healthcare Quality Improvement Partnership (HQIP) were tasked with maintaining and improving Clinical Audit during the pandemic. Professor Danny Keenan, a Medical Director at HQIP discussed their strategy and the key challenges that they faced.

Keep reading

Clinical Audit: Driving Improvements in Adult Critical Care

Clinical Audit is a way to ensure that healthcare is provided in line with standards and lets healthcare providers know that their service is doing well. Professor Kathy Rowan from The Intensive Care National Audit & Research Centre shares the methods used to perform audits in clinical settings.

Keep reading

Clinical Audit: Using Data, Audit and Evidence to Drive Quality Improvement

Using evidence-based data in Clinical Audit is at the heart of quality improvement at the Somerset NHS Foundation Trust. Andrea Gibbons shares the clinical improvement strategies of the Somerset Trust.

Keep reading