Housing - Page 3 of 7 - Government Events

Videos

Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

19 minute watch

Mar 2023

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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Videos

Taking a Community-Led Approach to Address Anti-Social Behaviour

21 minute watch

Feb 2023

The Government’s Levelling Up White Paper places the regeneration of coastal towns and cities at the heart of the national policy agenda. Dave Ryland, Community Connections Strategy Manager, Plymouth City Council discusses working collaboratively with communities to empower them to address anti-social behaviour in their local area.

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Videos

Developing Homelessness Support Services for Women experiencing Multiple Disadvantages

21 minute watch

Feb 2023

40% of all homeless women cite domestic abuse as a contributing factor to their homelessness, according to Standing Together Against Domestic Abuse. Jillian Thursby, Women and Domestic Abuse Lead at St Mungo’s discusses developing gendered support services to help women experiencing multiple disadvantages.

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Articles

The Benefits of Using Intergenerational Programmes in Care Settings

6 minute read

Feb 2023

Rochdale Boroughwide Housing are the UK's first tenant and employee co-owned housing society. They discuss working in partnership with Rochdale Sixth Form to deliver an intergenerational programme to both improve tenants technological skills and help students understand the positive impact they have on the older generation.

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Videos

Engaging with Tenants to Reduce Greenhouse Emissions

21 minute watch

Feb 2023

For the UK Government to reach the target of net zero by 2050, the energy efficiency of homes needs to be improved as the average UK household emits 2.7 tonnes of CO2 every year from heating their homes alone. James Caspell, Neighbourhood Director of Lancaster West Neighbourhood team, Royal Borough of Kensington and Chelsea discusses engaging with tenants to co-design energy-efficient strategies to reduce emissions in the neighbourhood.

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Videos

Effectively Handling Customer Complaints in Social Housing

21 minute watch

Feb 2023

The Charter for Social Housing clearly defines the responsibility of housing associations to provide their residents with a high standard of customer service. Rebecca Reed is Head of Insight and Development at the Housing Ombudsman Service, she discusses the complaint handling network and what landlords can do to customer relationns in their organisations.

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Videos

The Social Housing Regulation Bill: Ensuring a Well-Regulated Social Housing Sector

22 minute watch

Jan 2023

The Regulator for Social Housing Sector Risk Profile outlines the key risks the social housing sector is facing. Will Perry, Director of Strategy at the Regulator for Social Housing discusses the Social Housing Regulation Bill and the growing challenges the housing sector is facing.

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Videos

Building Relationships between Housing Associations and Key Services to Support Disadvantaged Families

20 minute watch

Jan 2023

It is estimated that around 14.5 million people in the UK currently live in poverty. Dave Peregrine, the Director of Housing Services at Elim Housing discusses the importance of working in partnership with local authorities to support families at risk of homelessness.

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Videos

Solutions to Reduce Incidents of Fly-tipping

21 minute watch

Jan 2023

Between 2020 and 2021 local authorities across England dealt with 1.13 million fly tipping incidents. In this video, Beau Stanforth Francis, Director of Public Realm in the London Borough of Newham, shares the cost effective measures the council has taken to reduce fly-tipping across the borough.

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Videos

Tackling Anti-social Behaviour to Ensure Safe Communities for Residents

23 minute watch

Jan 2023

Clarion Housing Group is Britain’s largest social housing landlord, providing a home to over 350,000 people across the country. In this video, Michelle Reynolds, Chief Customer Officer at Clarion Housing, discusses their customer strategy and how they have developed a victim centred approach to support residents with anti-social behaviour reports.

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Videos

Collaborating with Former Care Leavers to Inform Support Services

16 minute watch

Jan 2023

In 2022, 80,850 children and young people in England were recorded to be in the care system. In this video Isabelle Kirkham, care leaver, and Youth Network Member, Become discusses her own experiences of the care system, highlighting how those leaving care need to be included in conversations to improve support systems to ensure children in care get the help they need from authorities.

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Videos

Managing Universal Credit Migration Supporting People At Risk of Homelessness

23 minute watch

Jan 2023

5.7 million people in the UK were claiming Universal Credit in July 2022. Crisis, the homeless charity, is working with Jobcentre Plus and the government to support those migrating to universal credit who are at risk of homelessness. Saskia Neibig, Senior Policy and Parliamentary Affairs Officer at Crisis discusses working in partnership to tailor support for people receiving Universal Credit who are also at risk of homelessness.

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