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Building Trust from Within: Fostering a Culture of Care and Confidence in Housing Customer Services

Explore key lessons from John Verge, Chief Executive Officer at Golden Lane Housing, on how culture, colleague engagement and leadership can improve housing customer services.

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Allyship in Action: Advancing LGBTQ+ Equity in the Workplace Beyond Good Intentions

Alex Matheson, Director of Inclusion at LGBT Foundation, explores practical ways organisations can move from supportive words to measurable action on LGBTQ+ workplace equity.

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Foundations of Practice for Survivors of Human Trafficking: Building Safety, Trust and Long-Term Recovery

Rachel Witkin’s session at the Tackling Modern Slavery Conference 2026 explored what effective, trauma-informed practice looks like for survivors of human trafficking and modern slavery, from safety and housing to survivor leadership and long-term support.

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Effective Complaint Management: From Response to Resolution in Housing Customer Services

Explore key lessons from Daniel Klemm of Together Housing Group on how housing providers can improve complaint handling, reduce escalation, and turn resident feedback into better services.

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Responsible AI for SMEs: Turning Principles into Practical Business Capability

Dr Asieh Hosseini Tabaghdehi’s session from the Government Technology and AI Conference 2026 explored how SMEs can move from AI ambition to responsible, sustainable adoption through strategy, skills, trust, data governance and ecosystem support.

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Beyond Generations: Addressing Ageism in the Workplace and Building Age-Inclusive Teams

Explore key insights from Tracy Riddell of the Centre for Ageing Better on how employers can challenge ageism, support older workers, and create genuinely age-inclusive workplaces.

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From Awareness to Action: Building AI Skills Across Government

Professor Nisreen Ameen’s session explores how government, employers and training providers can move from informal AI experimentation to structured, responsible and inclusive digital upskilling.

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Preventing and Relieving Refugee Homelessness: Lessons from BCP Council’s Whole-System Approach

Drawing on insights from Bournemouth, Christchurch and Poole Council, this article explores practical ways local authorities can prevent and relieve refugee homelessness through early intervention, partnership working and sustainable move-on support.

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Pupil Premium in 2026: Creating Inclusive Learning Environments Through Social Mobility, SEND and Fair Access

Charlotte O’Regan from The Sutton Trust explores why inclusive learning environments must consider regional opportunity, SEND, admissions and social mobility when shaping Pupil Premium strategy in 2026.

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Getting Clinical Audit Data Right: Best Practice in Data Collection Across Audits

Nancy Dixon, Director of Strategic Services at HQQ, explains why reliable clinical audit data starts long before data collection begins. Explore the key lessons from her Clinical Audit Conference 2026 session, now available On Demand.

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How DBS Supports Reducing the Risk of Harm to Children Through Safer Recruitment

A practical summary of Cathy Taylor’s session at the Preventing Child Abuse and Exploitation Conference 2026, exploring how the Disclosure and Barring Service helps organisations make safer recruitment decisions and respond to safeguarding concerns.

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Implementing Disability Passports to Support Reasonable Adjustments: Turning Good Intentions into Everyday Practice

Explore key insights from Maddy Cameron’s conference session on workplace adjustment passports, reasonable adjustments, inclusive onboarding, retention, and building trust with disabled employees.

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