Many organisations are now experimenting with AI tools, but most use them in an informal and inconsistent way. As a result, opportunities to improve productivity, decision-making and business performance are often missed.
This practical course helps delegates move beyond basic prompting and understand how Claude can be used as a structured working environment for thinking, creating, analysing and problem-solving. Delegates will explore how to build repeatable AI workflows that improve the quality and consistency of outputs across everyday business tasks.
The course combines live demonstrations, guided activities and discussion, enabling participants to design and test practical workflows they can apply immediately in their own roles. It also considers how AI can be embedded responsibly across teams, supporting both short-term productivity gains and longer-term organisational adoption.
Learning Outcomes:
- Use Claude effectively for content creation, analysis and business thinking
- Structure prompts and interactions to generate more consistent outputs
- Design simple, repeatable AI workflows aligned to business tasks
- Create reusable assistant-style approaches using context and instructions
- Identify opportunities to scale AI use across teams
- Recognise key risks and apply responsible AI principles
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Registration and Welcome Address
- Introduction of trainer and participants
- Overview of course objectives and outcomes
- Reframing AI from ad hoc tool use to structured business value
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Quick Wins: High-Impact Use Cases with Claude
- Applying Claude to everyday business tasks
- Using Claude for drafting, summarising, reviewing and analysis
- Practical activity: improving a real workplace task using AI
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Break
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The Workflow Model: Prompts, Projects and Knowledge
- Moving from individual prompts to repeatable workflows
- Structuring context, instructions and source material
- Practical activity: building a simple AI workflow
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Lunch
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From Workflow to Assistant: Making AI Reusable
- Turning one-off tasks into consistent AI-supported processes
- Creating assistant-style instructions for specific roles or functions
- Practical activity: designing a reusable AI assistant
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Claude Co-Work: Scaling AI Across Teams
- Sharing workflows across teams
- Improving consistency, collaboration and quality control
- Identifying where AI can support team-level productivity
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Break
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Governance, Risk and Responsible AI Use
- Understanding risks, limitations and hallucinations
- Managing sensitive information and human oversight
- Establishing good practice for responsible AI use
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Wrap-Up and Next Steps
- Personal action planning
- Identifying immediate implementation opportunities
- Final Q&A
Who Should Attend?
This course is suitable for senior leaders, managers, team leaders and professionals who want to use Claude more effectively in a business context. It is particularly relevant for those already experimenting with AI who want to move beyond basic prompting and develop more structured, repeatable approaches.
No technical expertise is required, although familiarity with tools such as ChatGPT, Microsoft Copilot or Claude would be helpful.
For more information or to make a booking please call 0330 0947 344
- Public Sector: £550+VAT
- Private Sector : £620+VAT
- Voluntary Sector : £480+VAT
