Overview

Managing behaviour, performance and attendance issues is one of the most challenging parts of being a manager. Many managers avoid difficult conversations for too long, worry about saying the wrong thing, or find themselves firefighting problems that have escalated unnecessarily. At the same time, employees need clarity, fairness and consistency in how concerns are addressed. Getting this wrong can damage morale, reduce team performance and expose organisations to unnecessary risk.

This practical half-day course is designed to help managers address conduct, capability and absence issues confidently, fairly and consistently. Participants will explore how to recognise the difference between behavioural and performance concerns, understand the causes behind common workplace issues, and learn practical approaches to managing conversations early and effectively. The session will also clarify when informal management is appropriate, when formal processes may be needed, and how to support individuals while maintaining accountability and standards.

Learning Outcomes: 

  • To understand the difference between conduct, capability and absence issues
  • To develop confidence in holding effective and constructive management conversations
  • To understand how to address concerns fairly, consistently and proportionately
  • To recognise when informal approaches are appropriate and when formal processes may be required
  • To build practical approaches to improving behaviour, performance and attendance
Agenda
  • Welcome and Introductions
    • Overview of the day, objectives, and format
  • Understanding People Issues
    • Conduct, capability and absence – what’s the difference?
    • Recognising causes, patterns and early warning signs
    • The manager’s role in addressing issues early
  • Break
  • Managing behaviour, performance and absence
    • Addressing conduct concerns constructively
    • Supporting and improving performance capability
    • Managing absence fairly and consistently
    • Difficult conversations and maintaining accountability
  • Review of session
    • Questions
    • Next steps
Sponsorship

We are now taking bookings for our wide range of training packages in-house your organisation; we also offer bespoke packages tailored for your organisation.

For more information or to discuss the available option please call 0203 961 5002 or email Info@GovernmentEvents.co.uk 

Pricing
  • Public Sector : £290+VAT
  • Private Sector : £290+VAT
  • Voluntary Sector: £290+VAT