Overview

Effective and timely feedback is critical to successful performance management. If done incorrectly it achieves nothing or makes matters worse. A manager who has the skills to deliver consistent feedback motivates and empowers employees, increases productivity and strengthens relationships.

Many people avoid providing feedback because they don’t feel confident in getting the results they need. They worry they’ll demotivate their employees or damage their working relationships. Yet giving feedback is a skill that can be learned and practised, based on straightforward concepts that can be adapted to ensure you get the right outcomes.

This course shows you how to build your feedback and communication skills to create productive conversations that actually work. You’ll become a manager who gives feedback with empathy and encourages everyone to fulfil their potential. What’s more, you’ll be the type of manager who won’t have to avoid difficult conversations or overcompensate when you have bad news to deliver.

We’ll cover scenarios that will feel familiar to every manager and you’ll be able to ask all the questions you need to enable you to tackle your own situations and further your development in this area.

Training Outcomes

  • Receive a three step and eight step framework you can use to immediately hold better feedback conversations
  • Learn how to minimise defensiveness in the other person
  • Understand what makes feedback successful and what are the traps to avoid?
  • Learn how to build accountability into the process so that the feedback is acted on
  • Discover words and phrases to help you address tricky situations
  • Receive practical ways to build your feedback skills as a manager
  • Ensure that feedback is a conversation, with opportunities to learn and coach, rather than a monologue
  • Use praise and recognition as a key motivator

Trainer Profile: Neail Stewart 

Dr. Neil Stewart Ph.D.  is an experienced business professional, coach, trainer, facilitator and speaker with over 30 years’ business experience across different sectors, working in the UK and internationally.

Following a career in scientific research gaining his Ph.D for developing a lateral flow bio-detection system for plastic explosives, Neil started a management career at Cable & Wireless Mobile in London, subsequently moving to Grenoble in France to work for Hewlett Packard Telecoms Division implementing GSM technology for a worldwide client base.  Neil stayed in France for over 2 years where he worked in two languages with a multi-national team, enabling him to gain invaluable insights into effective team management, people development and the importance of varied communication styles and discover a natural affinity for it.

Neil’s communication and people acumen was key to being hand-selected in 2010 to develop his coaching abilities on a specialist accreditation programme. He is now an experienced and effective management performance coach, with an active portfolio of organisations requesting his coaching input.

Agenda
  • Registration
  • Introductions & Why Feedback?
  • Session 1
    • Your course objectives
    • The feedback matrix: where does your organisation fit?
    • Feedback as a process
    • Exercise: what constitutes effective positive and constructive feedback?
  • Break
  • Session 2
    • How to approach giving feedback
    • Key dos and don’ts
    • A simple model
    • Exercise: the 8 step feedback model
  • Break
  • Session 3
    • Trip hazards: what to do when things go wrong
    • Why most people give praise ineffectively
    • How to use praise as a motivator
    • Your future actions
  • Trainer’s Summary and Close 

    *Programme subject to change

Pricing
  • Online Fee: £249+VAT