Artificial intelligence is transforming the way people work, but many organisations are still only scratching the surface of what it can do. Too often, employees rely on basic prompts, receive inconsistent results, or avoid using AI altogether because they lack confidence in choosing the right tools and using them safely. This means valuable time is lost, productivity gains are missed, and the risks of poor-quality outputs increase.
This practical, hands-on course equips delegates with the knowledge and skills to use AI effectively in their everyday work. Participants will learn how to select the right AI tools, write high-quality prompts, research and analyse information with confidence, and critically assess AI-generated content before using it. The course also covers the essential principles of responsible AI, including privacy, security, GDPR and organisational governance.
By the end of the day, delegates will leave with practical workflows, reusable prompts and the confidence to apply AI safely and effectively to real workplace tasks. Rather than simply understanding AI, they will be ready to use it to save time, improve the quality of their work and deliver better outcomes.
For the best learning experience and access to the full range of functionality, a paid or enterprise account is recommended.
Learning Outcomes:
- Choose the right AI tool for the task.
- Write prompts that deliver better results.
- Use AI to research and analyse information.
- Check AI outputs for accuracy and quality.
- Apply AI safely and responsibly at work.
- Build practical AI workflows that save time.
For more information or to make a booking please call 0330 0947 344
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Welcome, Objectives and AI Reality Check
- Introductions, objectives and expectations
- AI confidence check and current usage
- Identify workplace challenges and organisational policies
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Understanding AI and Choosing the Right Tool
- How generative AI and LLMs work in plain English
- Compare ChatGPT, Microsoft Copilot and Claude
- Practical exercise using the same prompt across different tools
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Comfort Break
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Getting Better Results from AI
- The Prompt Pillars: Goal, Context, Persona, Tone and Specificity
- Improve prompts through examples and refinement
- Advanced prompting techniques and conversational workflows
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AI in Action: Everyday Workflows
- Email drafting, summarising and meeting support
- Planning, brainstorming and problem-solving
- Hands-on exercises using AI chat tools
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Lunch
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Research, Analysis and Evidence
- Research using AI and Deep Research-style approaches
- Compare information and create evidence tables
- Verify sources and assess confidence levels
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Checking AI Outputs Before Use
- Recognise hallucinations, bias and weak sources
- Spot missing context and misleading content
- Apply practical techniques to validate AI outputs
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Break
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Using AI Safely at Work
- Privacy, security and GDPR considerations
- Copyright, shadow AI and organisational policies
- Choosing appropriate AI tools for workplace use
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Build Your Personal AI Workflow
- Design a repeatable AI workflow for your role
- Create reusable prompts and practical templates
- Develop a personal action plan for responsible AI adoption
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Q&A and Wrap-Up
- Review key learning points
- Complete a confidence check and Q&A
- Agree next steps and further learning
*Programme subject to change
Who Should Attend?
This course is ideal for professionals looking to integrate AI tools into their workflows to enhance efficiency and innovation. This includes managers, team leaders, IT professionals, project managers, and business analysts who are keen to leverage AI for process automation, data analysis, and decision-making. The course is also beneficial for those in HR, marketing, and operations who want to explore AI applications in their respective areas. Whether you’re new to AI or looking to expand your existing knowledge, this course provides practical insights into using AI to streamline tasks, improve productivity, and drive organisational success.
For more information or to make a booking please call 0204 5724 910
- Public Sector : £550+VAT
- Private Sector : £620+VAT
- Voluntary Sector : £480+VAT
