Artificial intelligence is transforming the way people work, but many organisations are still only scratching the surface of what it can do. Too often, employees rely on basic prompts, receive inconsistent results, or avoid using AI altogether because they lack confidence in choosing the right tools and using them safely. This means valuable time is lost, productivity gains are missed, and the risks of poor-quality outputs increase.
This practical, hands-on course equips delegates with the knowledge and skills to use AI effectively in their everyday work. Participants will learn how to select the right AI tools, write high-quality prompts, research and analyse information with confidence, and critically assess AI-generated content before using it. The course also covers the essential principles of responsible AI, including privacy, security, GDPR and organisational governance.
By the end of the day, delegates will leave with practical workflows, reusable prompts and the confidence to apply AI safely and effectively to real workplace tasks. Rather than simply understanding AI, they will be ready to use it to save time, improve the quality of their work and deliver better outcomes.
For the best learning experience and access to the full range of functionality, a paid or enterprise account is recommended.
Learning Outcomes:
- • Explain how AI can improve productivity, efficiency and decision-making in the workplace.
• Choose suitable AI tools, including ChatGPT and Microsoft Copilot, for different tasks and scenarios.
• Describe key AI terms, including prompts, machine learning, natural language processing, computer vision, multimodal AI and context windows.
• Apply AI to everyday tasks such as writing emails, producing reports and creating business documents.
• Write clearer prompts that produce more useful AI outputs.
• Use AI-generated insights to support better day-to-day decisions.
• Identify opportunities to save time and improve the quality of routine work.
• Apply responsible AI practices, including data protection, privacy, security and ethical use.
• Keep developing their AI skills as tools, risks and workplace expectations change.
For more information or to make a booking please call 0330 0947 344
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Welcome, Objectives and AI Reality Check
- Welcome, housekeeping and course objectives.
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Discussion: Your AI Journey So Far
- Benefits, challenges and AI tools delegates have already explored.
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AI Concepts & Terminology
- Core AI terms, including prompts, LLMs, NLP, computer vision, multimodal AI, context windows, agents, chatbots and available tools.
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The Importance of AI
- Key productivity statistics and practical examples of AI improving work in private and public sector organisations.
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Comfort Break
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Tool Tours: ChatGPT Plus & Microsoft 365 Copilot
- ChatGPT Plus features, including Voice, Vision, Deep Research, Agent, Study and Group Chat. Microsoft 365 Copilot features, including grounded responses, custom instructions, notebooks, memory and Researcher agent.
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AI Case Studies & Latest News
- Examples and news from private and public sector.
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Lunch
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Challenges, Risks & AI Safety
- Key risk areas, including privacy, bias, hallucinations, deepfakes, environmental impact and workforce change. Practical safety measures and guardrails.
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Use Cases Part 1 — ChatGPT in Practice (incl. hands‑on exercise)
- Practical uses of ChatGPT, including content and marketing creation, website analysis, reports, event planning, scanned documents, troubleshooting, role play, learning new skills, repurposing spoken content and drafting announcements.
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Comfort Break
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Use Cases Part 2 — Microsoft 365 Copilot in Practice
- Practical uses of Microsoft 365 Copilot, including summaries, insights, email support, meeting support, document creation, workbook analysis, presentation creation, image generation, brand kit use, research and scheduled prompts.
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AI Best Practice: Prompting (incl. hands‑on exercise)
- Why prompts fail, how Prompt Pillars improve results, and how to refine weak prompts. Includes tips on custom instructions, memory and prompt libraries.
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Wrap‑up & Close
- Key takeaways, next steps, mini quiz, Q&A and feedback.
Who Should Attend?
This course is ideal for professionals looking to integrate AI tools into their workflows to enhance efficiency and innovation. This includes managers, team leaders, IT professionals, project managers, and business analysts who are keen to leverage AI for process automation, data analysis, and decision-making. The course is also beneficial for those in HR, marketing, and operations who want to explore AI applications in their respective areas. Whether you’re new to AI or looking to expand your existing knowledge, this course provides practical insights into using AI to streamline tasks, improve productivity, and drive organisational success.
For more information or to make a booking please call 0204 5724 910
- Public Sector : £550+VAT
- Private Sector : £620+VAT
- Voluntary Sector : £480+VAT
