It is commonly understood amongst healthcare providers that care outcomes improve when staff and patients collaborate in their design and delivery. Numerous NHS initiatives already exist to encourage patient feedback, enhance inclusivity and facilitate continuous learning for service providers. However, barriers remain particularly for marginalised communities who are often underrepresented within current engagement data. These challenges must be addressed, as well as drawing on new and innovative ways to access, collate and analyse patient perspectives, if patient engagement work is to continue to facilitate improvements in the overall patient experience.

• 90.3% of patients felt involved in decisions about their care and treatment, according to the 2023 GP Patient Survey
• Overall satisfaction with the NHS fell by 7% from 2021 to 2022 to 29%, according to the King’s Fund public satisfaction NHS and Social Care survey
• According to the February 2023 Friends and Family Test, 80% of A&E and 90% of inpatient respondees would positively recommend the services they utilised

Join us at Enhancing Care: Revolutionising Patient Engagement and Experience 2024 to hear the latest guidance on improving patient experience and care outcomes through co-produced health services. High-level keynotes will provide key insights into the major challenges healthcare providers face and the steps they can take to improve participation. Learn from best practice case studies covering a range of topics, including co-producing a patient engagement strategy, upskilling staff and changing organisational culture. There will also be the opportunity to participate in a breakout networking session, where attendees can network with senior colleagues to discuss hybrid methods of collating and utilising patient feedback.

Why Attend:

✓ Insights into Patient Engagement Best Practice: hear from national experts on challenges and trends in improving patient engagement and experience
✓ Improving Feedback Monitoring: guidance on improving the monitoring of patient-led service changes to ensure proper implementation and signpost further developments that prevent quality stagnation
✓ Inclusive Patient Participation Initiatives: hear from new initiatives to engage and access diverse communities at risk of underrepresentation
✓ Upskilling Staff: explore strategies to train staff around employing new digital tools and resources as well as managing challenging conversations around the patient experience
✓ Connecting with Stakeholders: guidance on developing long-term relationships with local community and service-user networks to access a higher quality and quantity of patient feedback
✓ Enhance your Professional Development: 8 CPD points towards your yearly quota

For more information or to make a booking please call 0330 058 4285

  • Online Registration

  • Chair’s Welcome Address

    Ruth Evans, Managing Director, Patient Experience Network (CONFIRMED)

  • Keynote: National Challenges and Progress in Improving Public Participation in Healthcare  

    Abstract: This session will provide an overview of the national picture surrounding public participation in healthcare. It will speak to some of the key recommendations for healthcare providers looking to improve their engagement, including regular service monitoring and a holistic organisational approach.

    • Evaluating the latest data on national patient experience and identifying priority areas for improvement
    • Ensuring quality improvements are continually monitored to track the efficacy of feedback-led service changes
    • Building a whole-organisation approach through cultural change amongst frontline staff to prioritise complaints management
    • Recommendations for developing a proactive approach to equality and inclusion within patient engagement strategy and practice

    Clare Enston, Head of Insight and Feedback, NHS England (invited)

  • Keynote: CQC Update: Delivering Excellent Care Through Frequent Patient Engagement Mechanisms

    Abstract: This session will provide an update on the CQC’s public engagement strategy, as well as guidance on how healthcare providers can improve how they collate feedback from the public. The presentation will also hone in on key steps for preparing for CQC inspections.

    • Progress report on the CQC public engagement strategy and key lessons learnt
    • Recommendations for modernising digital feedback channels to yield a larger quantity of patient feedback
    • Strategies to monitor staff performance to prepare for CQC inspections and maintain a high level of organisational readiness
    • Guidance on improving accessibility for neurodivergent patients to participate in feedback and patient engagement channels

    Heather Emmerson, Public Engagement Insight Manager, CQC (invited)

  • Case Study: Developing a Robust Patient Engagement Strategy with Stakeholders

    Abstract: This presentation will look at the development of a bespoke patient engagement strategy, focusing on the liaison process with key stakeholders and how developing strong formal links and procedures with these groups can inform a successful engagement plan.

    • Guidance on delivering co-production workshops to involve staff, patients and community representatives in service design
    • Managing a Community Engagement Group: supporting the development of a diverse volunteer panel

    Victoria Boyce, Patient and Public Involvement Manager and Laura Mann, Patient Experience Manager (Surveys), East of England Ambulance Service NHS Trust (CONFIRMED)

  • Questions and Answers

  • Comfort Break

  • Breakout Networking: Improving Digital Communication to Facilitate Hybrid Patient Engagement

    This session will provide you with the opportunity to discuss the main challenges and solutions you have found around engaging patients through both digital and traditional in-person or written survey methods, to collect a larger quantity of patient feedback. Network with senior colleagues and share innovative strategies around providing high-quality patient care opportunities.

  • Case Study: Involvement, Engagement and Experience: Centring a Patient Enabling Strategy Around Three Core Pillars

    • The ‘Little Voices’ project: involving children in the patient engagement and feedback process
    • Guidance on employing patient experience data to identify demographics reporting negative patient experiences
    • Inclusion mechanisms to support non-English speaking patients throughout their service use
    • Establishing and maintaining Patient Involvement Partnerships to ensure improved patient outcomes

    Garry Perry, Head of Patient Relations and Andrew Rice, Patient Experience and Voluntary Services Manager, Walsall Healthcare NHS Trust (CONFIRMED)

  • Case Study: Co-Producing Patient Information Guides to Improve Patient Activity and Health Outcomes  

    • Collaborating with Patient Partnership Groups to co-produce deconditioning work sheets
    • Guidance on collating and disseminating patient information to ensure a high-quality patient experience based on informed decisions
    • Strategies for rolling out the Active Hospitals programme across multiple wards

    Jo McAulay, Occupational Therapist, Nottingham University Hospitals NHS Trust (CONFIRMED)

  • Case Study: Developing an Organisational Culture that Promotes Patient Participation

    Abstract: This presentation will explore ways in which the organisational culture of healthcare institutions can be channelled towards improving patient engagement through developing a thorough understanding of D&I commitments, as well as developing a shared toolkit and ensuring staff feel valued and are retained.

    • Strategies for identifying and implementing new inclusive opportunities for patients to provide feedback and engage in service design
    • Ensuring a high degree of staff familiarity with EQIA policy and assessments
    • Initiatives to support staff wellbeing to retain and support patient engagement staff
    • Guidance on creating a patient involvement toolkit to streamline processes and encourage common practice amongst patient engagement teams

    Sharifa Milford Al Hashemy, Inclusion Lead, Royal Devon and Exeter NHS Trust (invited)

  • Questions and Answers

  • Chair’s Closing Remarks 

    *programme subject to change without notice


Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will work in health and social care

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285


We are now taking bookings for our wide range of sponsorship and exhibition packages; we also offer bespoke packages tailored for your organisation.

Why Sponsor and Exhibit at this event:

 Network with key decision-makers across the Health Sector
 Meet your target audience in the Sector
 Listen and Learn from leading industry experts across the Sector
 Opportunity to demonstrate your products or services
 Speak alongside industry-leading experts
 Work with your dedicated account manager to generate the maximum amount of leads

For more information or to discuss your requirements, please contact the team on 0330 0584 285, or sponsorship@governmentevents.co.uk or complete our enquiry form and we will contact you.

  • Public and Voluntary Sector: £235+VAT
  • Private: £425+VAT

Your delegate place at this leading conference gives you access to all of the following including 12-months FREE access to GE Insights, our cross-sector learning resource, and the easiest way for you to prepare for the conference and then stay engaged all year with the ongoing discussions and best practice:

✓ High Level Keynotes

✓ Case Studies Showcasing Best Practice

✓ Panel Discussions

✓ Live Chat and Networking Opportunities

✓ Q&A

✓ 8 Hours of CPD

✓ Speaker Presentations and Videos OnDemand

✓ 12-Months FREE access to GE Insights (RRP £199)

 – 100s of exclusive case study focused videos and articles

 –  CPD Dashboard

 –  Personalised Homepage

 – 30+ new uploads each month