The health and safety of social housing tenants is an increasing government priority, as evidenced by increasing political attention and regulation in the wake of high-profile deaths in recent years. The passing of the Social Housing (Regulation) Act 2023, which has focused on improving the complaints procedure for social housing tenants and tightening the timescale for social landlords to remedy hazards in their properties, is a significant step in this trend. To support the implementation of this legislation and continue to improve the quality of social housing, local authorities and housing providers must continue to work together, develop robust complaints and inspection procedures, as well as improve their management of damp and mould.

  • Poor-quality social housing is costing the NHS £65m per year in preventable costs, according to a 2021 report from the Building Research Establishment
  • The average cost of making a social home safer was £3784, according to the same report
  • 8000 social homes contain Category One damp and mould, the most severe classification, according to a February 2023 report from the Regulator of Social Housing

Join us at The Health and Safety in Social Housing Conference 2024 to hear the latest updates and national guidance on supporting the health and safety of social housing tenants. Engage with a series of best practice case studies, showcasing strategies for supporting social housing tenants around their physical and mental health, working with partner organisations to improve tenant experience as well as strategies to improve maintenance and repair times. There will also be the opportunity to network with colleagues from across the social housing sector and discuss the unique challenges and solutions around tenant engagement in support of co-production initiatives.

Why Attend:

Case studies showcasing best practice and new initiatives in supporting the physical and mental health of social housing residents
High-level keynotes providing new data and national guidance on social housing and tenant health and safety
A wide range of topics including partnership working, fire safety and digital tools to improve the health and safety of social housing residents
CPD (gain 8 hours of CPD points towards your yearly quota)


This year’s conference package includes 12-months FREE access to GE Insights, our cross-sector learning resource of case study focused videos, articles, lived experiences and more (RRP £199). Gain unlimited access to our online platform when you purchase your conference ticket.

Key benefits include:

 100s of Exclusive Case Studies – fingertip access to videos and articles covering all key sectors including Police & Criminal Justice, and ALL CPD certified

 Key Sessions from All Our Conferences – gain valuable insights from our past, present, and future events (160+ pa)

 Articles and Interviews – learn from our network of expert speakers and contributors explore further the key discussions from the conferences

 Additional CPD Hours – automatically earn more for everything you watch, read, and hear

 Your Own CPD Dashboard – charts your progress, allows you to add notes, download your activities, and save/print an official CPD certificate

 Personalised Homepage – only see the relevant content you need to save time

 30+ New Uploads Each Month – we’re adding new content every week to ensure you stay engaged and informed all year round.

For more information or to make a booking please call 0330 058 4285

  • Online Registration

  • Chair’s Opening Remarks 

    Professor Anne Power, CASE Associate and Emeritus Professor of Social Policy, LSE (Invited)

  • Keynote: Developing a Long-Term Plan for Social Housing Health and Safety: Priorities and New Initiatives

    • Examining the legacy of the Social Housing White Paper as well as priorities for the implementation of the 2023 Social Housing Act
    • Addressing the relationship between poor-quality housing and health and preventative approaches for better health outcomes
    • Sharing best practice multi-agency interventions to support vulnerable tenants
    • Outlining national fire safety objectives and common fire safety hazards and challenges in social housing
    • Recommendations for improving the pace of responses to damp and mould complaints

    Patrick Whitehead, Head of Social Housing Regulation, DLUHC (Invited)

  • Keynote: Involving Tenants in Processes to Improve Social Housing Health and Safety Standards

    • Developing a robust communication strategy to ensure all tenants are well informed of their rights and obligations
    • Upskilling customer-facing staff to improve tenant engagement and equipping employees to manage difficult or vulnerable tenants
    • Employing language and community resources to engage with EAL tenants and support them through interactions with their housing providers
    • Working with community organisations to promote physical activity and socialisation for lonely residents

    Louise Hosking, Executive Director of Environmental Health, Chartered Institute of Environmental Health (CONFIRMED)

  • Questions and Answers 

  • Comfort Break

  • Case Study: Improving Fire and Building Safety Through Robust Inspections and Safety Standards

    • Guidance on improving building safety and access in large flats and high-density areas
    • Providing fire safety training and instructions to improve confidence amongst tenants and appoint fire wardens
    • Methods to improve points of egress and overall fire safety for disabled social housing tenants
    • Using data and learning lessons to inform and encourage continuous improvement of your fire risk management policies

    Andy Frankum, Chair, National Social Housing Fire Strategy Group (CONFIRMED)

  • Case Study: Ensuring Maintenance and Repair Services are Carried Out to a High Standard

    • Strategies for responding to maintenance and repair requests in a timely manner
    • Recommendations for preventing recurrence of dampness and mould through frequent inspections and tenant advice
    • Developing planned long-term maintenance cycles in conjunction with tenants to minimise disruption
    • Improving next-day responses for small and short-term problems to quickly intervene and prevent complaints from escalating

    Simon Collomosse, Repairs Manager, Connect Housing (Invited)

  • Case Study: Improving Tenant Engagement to Identify and Address Customer Concerns

    • Implementing dedicated feedback channels to access health and safety complaints and understand tenant priorities
    • Creating an in-house co-production team to improve outreach and customer engagement
    • Recommendations for establishing and supporting tenant committees to engage residents in their own health and safety management
    • Sponsoring awareness weeks to support different tenant demographics and improve understanding of their health and safety needs

    Jon Hillier, Head of Housing Property Services, London Borough of Newham (Invited)

  • Questions and Answers 

  • Lunch Break


  • Keynote: Working in Partnership to Deliver Wrap-Around Health and Safety Protection for Tenants

    • Guidelines for implementing stringent safeguarding measures to protect vulnerable tenants
    • Recommendations for establishing and consolidating services in a multi-agency safeguarding hub (MASH)
    • Strategies for improving partnership working with healthcare providers and communicating public health messages
    • Improving cross-organisational working to quickly refer tenants to relevant staff and avoid siloed teams delaying response times

    Chichi Onyenemelu, Social Value Manager, The Hyde Group (Invited)

  • Case Study: Creating a Mental Health and Complex Needs Strategy to Support Vulnerable Tenants

    • Signposting specialist resources for tenants to help improve their health outcomes
    • Training staff to engage with residents with complex needs and manage their changing and distinct health and safety requirements
    • Establishing and communicating priorities for tenancy sustainment in conjunction with struggling tenants
    • Developing digital and in-person mental health resources and classes to support mental wellbeing

    Camille Mason-Perez, Mental Health Specialist Deputy Manager, Riverside (Invited)

  • Questions and Answers

  • Breakout Networking: Engaging Tenants as Part of Co-Production Initiatives

    This session will provide you with the opportunity to discuss the main challenges you face in engaging social housing tenants in co-production projects, accessing their customer feedback and co-designing health and safety processes and procedures.

  • Comfort Break 

  • Case Study: Recommendations for Supporting Elderly and Isolated Tenants in Social Housing

    • Fostering community resources and events to tackle isolation and encourage tenant socialisation
    • Managing the Cost-of-Living Crisis: guidance on connecting elderly tenants with support to manage heating and fuel poverty
    • Strategies to support elderly tenants to access healthcare in coordination with local providers
    • Guidance on developing supported housing facilities to provide in-person and dedicated care

    Robbie Erbmann, Assistant Director for Housing, Haringey Council (Invited)

  • Case Study: Employing Digital Tools to Track Health and Safety Risks and Maintenance Progress

    • Tracking and updating tenants with the progress of planned and unplanned maintenance via online portals
    • Utilising digital channels to streamline the reporting process and mitigate against unnecessary delays as responsibility is transferred between different departments
    • Improving tenant digital literacy and hosting tenant information packages and health and safety resources online
    • Collecting tenant feedback through digital surveys to gauge pressing problems and the efficacy of improvements

    Clare King, Assistant Director Customer Experience, One Housing (Invited)

  • Questions and Answers 

  • Chair’s Closing Remarks

    *programme subject to change without notice

Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will be people who work in the housing and local government sectors.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285


We are now taking bookings for our wide range of sponsorship and exhibition packages; we also offer bespoke packages tailored for your organisation.

Why Sponsor and Exhibit at this event:

 Network with key decision makers across the Housing Sector
 Meet your target audience in the Sector
 Listen and Learn from leading industry experts across the Sector
 Opportunity to demonstrate your products or services
 Speak alongside industry leading experts
 Work with your dedicated account manager to generate the maximum amount of leads

Exhibition and Sponsorship Packages:

Strategic Headline Sponsor:

  • 20-minute speaking slot followed by Q&A
  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Pre show marketing email to all registered delegates
  • Post show inclusion on presentation email
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or A4 Chair Drop
  • 5 Delegate Conference Passes
  • 1 Speaker Pass

Key Supporter Package:

  • 20-minute speaking slot followed by Q&A
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or Chair Drop
  • 1 Speaker Pass
  • 2 Delegate Conference Passes

Exhibition Stand:

  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Power, Wifi, Table and 2 Chairs (If required)
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • 2 Delegate Conference Passes
  • 1 Stand Manager Pass

Insert or Chair Drop:

  • 1 Delegate Conference Pass
  • A4 insert into delegate pack or A4 Chair Drop

For more information or to discuss your requirements, please contact the team on 0330 0584 285, or sponsorship@governmentevents.co.uk or complete our enquiry form and we will contact you.

  • Public Sector: £449.00+VAT+VAT
  • Private Sector: £649.00+VAT+VAT
  • Voluntary Sector: £379.00+VAT+VAT

Your delegate place at this leading conference gives you access to all of the following including 12-months FREE access to GE Insights, our cross-sector learning resource, and the easiest way for you to prepare for the conference and then stay engaged all year with the ongoing discussions and best practice:

✓ High Level Keynotes

✓ Case Studies Showcasing Best Practice

✓ Panel Discussions

✓ Live Chat and Networking Opportunities

✓ Q&A

✓ 8 Hours of CPD

✓ Speaker Presentations and Videos OnDemand

✓ 12-Months FREE access to GE Insights (RRP £199)

 – 100s of exclusive case study focused videos and articles

 –  CPD Dashboard

 –  Personalised Homepage

 – 30+ new uploads each month