Since the tragic death of two-year-old Awaab Ishak, the Government has demonstrated a commitment to improving the quality of social housing. A host of new legislation, regulation and recommendations have been made, most notably the Social Housing Regulation Act, which received Royal Assent in July 2023. Housing associations and local government must respond to these legislative changes and recommendations to tackle the prevalence of damp and mould, strengthen relations with tenants and provide customer support during the cost-of-living crisis. To take effective action, it is important social housing landlords work together to share best practice and solutions moving forward.

  • The social housing sector owns 4.4 million homes across England, with a net increase of over 31,000 social homes in the year, DLUHC reported in 2022
  • In 2020, 11% of dwellings in the social rented sector failed to meet the Decent Homes Standard, around 448,000 homes, according to the Better Social Housing Review
  • The English Housing Survey found almost one third of social renters had considered making a complaint to their landlord and among those who did complain, almost two thirds were not happy with the response they received to their complaint

Join us at the The Social Housing Services Conference 2024 to hear the latest updates and recommendations for implementing the latest social housing reform and regulations from experts across the housing sector. You will hear a range of case studies showcasing a variety of important topics, including tackling damp and mould, improving tenant engagement, and effective data collection techniques. You will also have the opportunity to network with senior colleagues from across the social housing sector to share and address common challenges in providing high-quality housing.

Why Attend:

✓ High-level keynotes and updates from social housing experts on complying with the latest guidance and regulations
✓ Successful case studies demonstrating a range of initiatives for engaging with tenants and responding to key issues such as reducing mould and damp
✓ Network with speakers and senior colleagues from across the HR sector
✓ CPD (gain 8 hours of CPD points towards your yearly quota)


This year’s conference package includes 12-months FREE access to GE Insights, our cross-sector learning resource of case study focused videos, articles, lived experiences and more (RRP £199). Gain unlimited access to our online platform when you purchase your conference ticket.

Key benefits include:

 ✓100s of Exclusive Case Studies – fingertip access to videos and articles covering all key sectors including Local Authorities, Voluntary, and Education and ALL CPD certified

 ✓Key Sessions from All Our Conferences – gain valuable insights from our past, present, and future events (160+ pa)

 ✓Articles and Interviews – learn from our network of expert speakers and contributors explore further the key discussions from the conferences

 ✓Additional CPD Hours – automatically earn more for everything you watch, read, and hear

 ✓Your Own CPD Dashboard – charts your progress, allows you to add notes, download your activities, and save/print an official CPD certificate

 ✓Personalised Homepage – only see the relevant content you need to save time

 ✓30+ New Uploads Each Month – we’re adding new content every week to ensure you stay engaged and informed all year round.

For more information or to make a booking please call 0330 058 4285

  • Online Registration

  • Chair’s Opening Remarks

    Professor Rebecca Tunstall, Former Centre Director & Joseph Rowntree Professor of Housing Policy, University of York (CONFIRMED)

  • Keynote: The Latest Updates and Guidance on Social Housing: Insights from DLUHC

    • Updates on the Social Housing Regulation Act: revising consumer standards and the Complaint Handling Code
    • Guidance for social housing providers on preventing and tackling damp and mould and measures to address underlying causes
    • Next steps for the Housing Health and Safety Rating System and recommendations for improving current tools to assess hazards
    • The Regulator of Social Housing consultation on tenant rights: ensuring all social landlords make tenants aware of their rights and how to make complaints
    • Learnings from the Social Housing Quality Resident Panel and sharing outcomes from the first reports

    Nici Hosfield, Social Housing Quality Programme Implementation Director, Department for Levelling Up, Housing and Communities (invited)

  • Keynote: The Better Social Housing Review: Key Takeaways and Advice on Taking Action

    • Outlining the seven key recommendations made by the Independent Panel and tangible methods for implementing change
    • Insights into addressing and combatting the structural inequalities BAME communities face in social housing
    • Working with local stakeholders to provide effective tools and learning resources for staff to ensure action is taken
    • Primary outcomes from the initial stages of the working and steering group and next steps for discussion
    • Advice for social landlords to effectively measure progress and report on successes

    Kate Henderson, Chief Executive, National Housing Federation (invited)

  • Key Supporter Session

  • Questions and Answers

  • Comfort Break

  • Case Study: Successfully Strengthening Tenant Relations with Social Housing Landlords

    • Get involved: listening to and working with tenants and leaseholders to write an engagement strategy that delivers sustainable, long-term relationships
    • Using a range of activities and engagement methods to facilitate tenants to share feedback and opinions
    • Tackling barriers to accessibility for tenants and embedding equality and diversity throughout housing services
    • Developing a Tenant and Leaseholder Committee to monitor engagement performance and drive service improvement

    Natasha Beresford, Head of Housing Operations and Safe Communities, Dacorum Borough Council (invited)

  • Case Study: Developing Community Hubs to Increase Engagement with Tenants and Improve Wellbeing

    • Working in partnership with local stakeholders to build a place-shaping programme that connects different communities
    • Insights into delivering a cost-effective range of health and wellbeing activities, including sports, employment and food opportunities
    • Collaborating with charities to provide free and accessible activities tailored to minority groups
    • Creating a dedicated neighbourhood and communities division to consult with residents and shape responses based on their social health need
    • Collecting data on the community hubs and resident engagement to inform further improvements

    Terri Calbraith, Strategic Partnerships Manager, Poplar HARCA (CONFIRMED)

  • Case Study: Wrap-Around Interventions to Support Tenants Through the Cost-of-Living Crisis

    • Identifying key strategic aims to support tenants in employment and to be financially fit
    • Early intervention: actions to minimise rent arrears at the initial stages of tenancies
    • Upskilling front-line staff to provide advice and assistance on navigating the welfare system and signposting tenants to additional support
    • Collecting and using customer data to understand the scale of issues and effectively target those most at risk of financial difficulties
    • Introducing a Universal Credit Landlord portal in partnership with the DWP to successfully manage an increase in cases

    Richard Dowling, Housing Manager, Colchester Borough Homes (invited)

  • Questions and Answers

  • Lunch Break

  • Keynote: Meeting National Health and Safety Regulatory Standards for Tackling Damp and Mould

    • Sharing findings from the call for evidence from landlords on damp and mould and best practice approaches from the evidence submitted
    • Advice on collecting data on stock condition and implementing clear processes for tenants to deal with damp and mould
    • Training staff to recognise damp and mould in tenant housing and employing specialised staff to deal with more complex cases
    • Best practice governance of damp and mould cases and delivering a robust policy that tackles the issue

    Anthea Chilton, Sector Learning and Development Lead, Housing Ombudsman Service (CONFIRMED)

  • Case Study: Responding to Social Housing Regulation: Preparing for and Enacting Substantial Change

    • Good governance: delivering a clear strategy and building robust relationships to be resilient moving forward
    • Supporting colleagues to have the tools and training to deliver a consistent style and standard of service through a period of change and new regulation
    • Mobilising a new operating model: expanding digital capabilities alongside a localised offer to address the differing needs of wider communities
    • Establishing a Customer Experience Panel to engage with more diverse communities and ensure their changing needs are being met

    Elizabeth Froude, Group Chief Executive, Platform Housing Group (invited)

  • Key Supporter Session

  • Questions and Answers

  • Breakout Networking: Providing High-Quality Housing: Overcoming Obstacles and Sharing Solutions

    This session will provide you with the opportunity to discuss the main challenges you face in delivering high-quality housing in line with tenant need. This will allow you to share your experiences and encourage cross sector collaboration.

  • Comfort Break

  • Case Study: Working in Partnership to Support Tenants Struggling with Mental Health to Live Independently

    • Working with local NHS trusts and charities to supply adequate move-on accommodation and allow more mental health patients to be discharged
    • The ‘step-out’ pathway: tools for supporting tenants to be independent and providing nearby community facilities
    • Implementing a consistent, person-centred approach so tenants struggling with their mental health feel secure and stable
    • Training dedicated staff to sensitively communicate with tenants and be able to address their specific needs

    Avril Ansell, Partnership Living Manager, Abri (invited)

  • Case Study: Collecting Resident Diversity Data to Inform Diversity, Equity and Inclusion Measures and Drive Positive Change

    • Establishing an EDI data working group to ensure customer relations teams are supported with the data needed to better support communities
    • Guidance on using data to shape and tailor services to customer need and develop safe spaces within communities
    • Creating an inclusive and accessible self-service data portal to ensure data is recent and relevant
    • Utilising data to improve media and digital communications with older or neurodiverse tenants
    • Outlining key challenges faced when collating high-quality, up-to-date data and tips for overcoming them

    Audrey Lloyd, Data Insights Manager, Sovereign Housing (invited)

  • Questions and Answers

  • Chair’s Closing Remarks

    *programme subject to change without notice

Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will be professionals involved in delivering effective social housing services.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285


We are now taking bookings for our wide range of sponsorship and exhibition packages; we also offer bespoke packages tailored for your organisation.

Why Sponsor and Exhibit at this event:

 Network with key decision makers from across the sector
 Meet your target audience
 Listen and Learn from leading experts from across the further education sector
 Opportunity to demonstrate your products or services
 Speak alongside industry leading experts
 Work with your dedicated account manager to generate the maximum amount of leads

Exhibition and Sponsorship Packages:

Strategic Headline Sponsor:

  • 20-minute speaking slot followed by Q&A
  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Pre show marketing email to all registered delegates
  • Post show inclusion on presentation email
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or A4 Chair Drop
  • 5 Delegate Conference Passes
  • 1 Speaker Pass

Key Supporter Package:

  • 20-minute speaking slot followed by Q&A
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or Chair Drop
  • 1 Speaker Pass
  • 2 Delegate Conference Passes

Exhibition Stand:

  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Power, Wifi, Table and 2 Chairs (If required)
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • 2 Delegate Conference Passes
  • 1 Stand Manager Pass

Insert or Chair Drop:

  • 1 Delegate Conference Pass
  • A4 insert into delegate pack or A4 Chair Drop

For more information or to discuss your requirements, please contact the team on 0330 0584 285, or sponsorship@governmentevents.co.uk or complete our enquiry form and we will contact you.

  • Public Sector: £449+VAT
  • Voluntary Sector: £379+VAT
  • Private Sector: £649+VAT

Your delegate place at this leading conference gives you access to all of the following including 12-months FREE access to GE Insights, our cross-sector learning resource, and the easiest way for you to prepare for the conference and then stay engaged all year with the ongoing discussions and best practice:

✓ High Level Keynotes

✓ Case Studies Showcasing Best Practice

✓ Panel Discussions

✓ Live Chat and Networking Opportunities

✓ Q&A

✓ 8 Hours of CPD

✓ Speaker Presentations and Videos OnDemand

✓ 12-Months FREE access to GE Insights (RRP £199)

 – 100s of exclusive case study focused videos and articles

 –  CPD Dashboard

 –  Personalised Homepage

 – 30+ new uploads each month