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Speaker Presentations: Delivering Excellence in Housing Customer Services 2022, 24th March 2022

Thank you for attending Delivering Excellence in Housing Customer Services 2022.

We hope you found the day informative and interesting. You can download the speaker presentations below. Please bookmark or otherwise save this page so that you are able to return.

Sue Shirt, Executive Director – Customer Experience, Stonewater Housing

Rebecca Reed, Head of Insight and Development, Housing Ombudsman Service

Chyrel Brown, Chief Operating Officer, One Housing

Annemarie Roberts, Director of Operations, Golding Homes

Michael Guest, Director, Michael Guest Associates

Jehan Weerasinghe, Managing Director, Glasgow Housing Association

Jeff Skipp, Chief Executive, Ability Housing Association

You can find recordings of the event sessions here: 

Morning Session 1 – Sue Shirt, Kate Dodsworth and Rebecca Reed

Morning Session 2 – Chyrel Brown and Annemarie Roberts

Afternoon Session 1 – Michael Guest

Afternoon Session 2 – Jehan Weerasinghe and Jeff Skipp

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