Speaker Presentations: The Public Sector Customer Service Conference 2021, 3rd February 2021

Thank you for attending the The Public Sector Customer Service Conference 2021.

We hope you found the day informative and interesting. You can download the speaker presentations below. Please bookmark or otherwise save this page so that you are able to return.

Joanna Causon, CEO, The Institute of Customer Service

The Institute of Customer Service – UK Customer Satisfaction Index, January 2021

Fay Cooper, Deputy Director – Product, DWP Digital, Department for Work & Pensions

Karen Steel, Head of Customer Success, Granicus

Jenny Nelson, Digital Newcastle Programme Manager, Newcastle City Council

Newcastle City Council – How busy is Toon: Citizen Focused Data Sharing to Encourage Economic Renewal

Clare Enston, Head of Insight & Feedback, NHS England And NHS Improvement

Emma Thomas-Hancock, Director of Delivery, Volunteering Matters

David Hodnett, Head of Operations – NHS App, NHS Digital

Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service

Charlene Wallace, Director for National Passenger & Customer Experience, Network Rail