Speaker Presentations: The Public Sector Customer Service Conference 2021, 3rd February 2021
Thank you for attending the The Public Sector Customer Service Conference 2021.
We hope you found the day informative and interesting. You can download the speaker presentations below. Please bookmark or otherwise save this page so that you are able to return.
Joanna Causon, CEO, The Institute of Customer Service
The Institute of Customer Service – UK Customer Satisfaction Index, January 2021
Fay Cooper, Deputy Director – Product, DWP Digital, Department for Work & Pensions
Karen Steel, Head of Customer Success, Granicus
Jenny Nelson, Digital Newcastle Programme Manager, Newcastle City Council
Newcastle City Council – How busy is Toon: Citizen Focused Data Sharing to Encourage Economic Renewal
Clare Enston, Head of Insight & Feedback, NHS England And NHS Improvement
Emma Thomas-Hancock, Director of Delivery, Volunteering Matters
David Hodnett, Head of Operations – NHS App, NHS Digital
Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service
Charlene Wallace, Director for National Passenger & Customer Experience, Network Rail