The Future of Housing Services Conference 2019


Who Should Attend?

Delegates who will have an interest in this event will be people who work in housing services.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285

Registration, Refreshments and Networking
Chair’s Welcome Address

Suzanne Fitzpatrick, Professor of Housing and Social Policy, Heriott Watt University (invited)


Morning Keynote: Reforming The Housing Market And Boosting The Supply Of New Homes In England
  • Adopting a risk-based approach by developing a thorough understanding of significant risks for the sector and for individual providers
  • Delivering intelligence-led regulation through the collection of intelligence and analysis of information to ensure that fundamental objectives continue to be met
  • Ensuring regulation is forward thinking and able to adapt to changes in the operating environment
  • Adapting to the impact of government policy, housing market changes and changes in registered providers’ operating models and priorities
  • Measures to ensure that priorities are being delivered successfully

Fiona McGregor, Executive Director of Regulation, Regulator of Social Housing (CONFIRMED)


Special Keynote: Digital Housing: Developing New Ways Of Enhancing The Application Of Technology
  • Introducing a digitisation agenda, including a revamp of the systems that manage land and funding, and managing the data that is held more effectively
  • Creating cross-sector collaborative partnerships with systems integrator Accenture and public-service transformation specialist FutureGov
  • Facilitating the building of new homes and fund affordable properties for citizens to rent or buy, including selling public land to developers
  • Outlining how the digital transformation will impact the development of housing services for local authorities and housing associations

Dominic Campbell, Interim Chief Digital Officer, Homes England (CONFIRMED)


Questions and Answers Session
Refreshments and Networking
Case Study: Delivering Housing to Meet the Needs of Local Communities
  • Managing over 62,000 council homes as part of the largest local authority in Europe
  • Developing the local authority run Birmingham Municipal Housing Trust, which is now the largest house builder in the city
  • Generating solutions to the housing crisis through innovative approaches including modular building and releasing family homes through constructing dormer bungalows
  • Overcoming funding constraints with a flexible approach, including use of cross-subsidy and right-to-buy receipts
  • Using housing development as a catalyst for community improvement, through introducing building apprenticeships and regenerating obsolete areas

Councillor Sharon Thompson, Cabinet Member for Homes and Neighbourhoods, Birmingham City Council (CONFIRMED)


The Increasing Role of Local Authorities in Housing: An Essex Case Study
  • Essex Housing is an experienced commercially driven housing development team in a public sector landscape
  • It provides the model and expertise for the public sector in Essex to work together to achieve value in a new innovative way, enabling otherwise unviable schemes.
  • Schemes are developed primarily to meet need and create great homes and places, but do so at the same time as achieving capital returns, and revenue income and savings that go back into the public purse.
  • Essex Housing has identified a strong pipeline of sites ripe for development in Essex and is building a range of tenures including affordable homes, homes for market sale, homes for rent and specialist accommodation for older people and people with learning difficulties.
  • The model has been created by the public sector for the public sector, providing a nationwide opportunity to rewrite our role in housing development

Gwyn Owen, Head of Essex Homes, and Cllr Gagan Mohindra, Essex County Council (CONFIRMED)


Questions and Answers Session
Lunch and Networking
Afternoon Keynote: Dealing with Complaints Quickly and Effectively
  • Understanding the Dispute Resolution Principles to support best practice complaints handling
  • Implementing positive change across the housing sector

Andrea Keenoy, Interim Housing Ombudsman, Housing Ombudsman Service (CONFIRMED)


Special Keynote: Driving Improvements across Building Regulations and Fire Safety in Housing
  • Providing strategic level oversight of cross-industry delivery work on the Government’s Building Safety Programme
  • Advocating for broad and systematic change in how fire safety regulation is met and enforced
  • Outlining the key findings and recommendation from the Hackitt Review, the independent review of building regulations and fire safety following the Grenfell Tower tragedy
  • Demonstrating Hyde Housing’s approach to improving fire safety and reassuring residents, including creating a dedicated taskforce and undertaking remediation works such as compartmentation repairs and cladding replacement

Elaine Bailey, Group Chief Executive, Hyde Housing, Group Member, Industry Safety Steering Group – Independent Review of Building Regulations and Fire Safety (CONFIRMED)


Questions and Answers Session
Refreshments and Networking
Case Study: Delivering Excellence in Customer Services in Local Authority Housing
  • Working with tenants to develop service pledges for housing management
  • Using a service centre as a one-stop-shop for housing services
  • Focusing on the experience of tenants to identify ways in which services can be improved
  • Delivering excellent social housing through repairs and maintenance
  • Ensuring tenants are kept safe and that regulations on health and safety are met

Councillor Steve Bell, Deputy Member of the Conservative Group, Brighton and Hove City Council (CONFIRMED)


Case Study: Improving The Fight Against Social Housing Tenancy Fraud
  • Identifying and reporting common risk factors that indicate unlawful sub-letting
  • Using tenancy profiling software to flag up where council properties may be occupied by someone other than the council tenant or that the tenant may be living elsewhere
  • Employing skilled investigators who are trained in gathering evidence and providing a single point for the public to report suspicious tenancies
  • Employing preventative measures such as tenancy amnesties and Credit Reference Agency checks at the application stage
  • Recovering properties and avoiding court action where possible

Councillor Dominic Twomey, Deputy Leader of the Council and Cabinet Member for Finance, Performance & Core Services, London Borough of Barking & Dagenham (CONFIRMED)


Questions and Answers Session
Chair’s Summary and Close

*Programme subject to change


Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will be people who work in housing services.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285

Sponsorship and Exhibition

We are now taking bookings for our wide range of sponsorship and exhibition packages; we also offer bespoke packages tailored for your organisation.

Why Sponsor and Exhibit at this event:

 Network with key decision makers across the housing sector
 Meet your target audience in the Sector
 Listen and Learn from leading industry experts across the Sector
 Opportunity to demonstrate your products or services
 Speak alongside industry leading experts
 Work with your dedicated account manager to generate the maximum amount of leads

Exhibition and Sponsorship Packages:

Strategic Headline Sponsor:

  • 20-minute speaking slot followed by Q&A
  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Pre show marketing email to all registered delegates
  • Post show inclusion on presentation email
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or A4 Chair Drop
  • 5 Delegate Conference Passes
  • 1 Speaker Pass

Key Supporter Package:

  • 20-minute speaking slot followed by Q&A
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or Chair Drop
  • 1 Speaker Pass
  • 2 Delegate Conference Passes

Exhibition Stand:

  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Power, Wifi, Table and 2 Chairs (If required)
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • 2 Delegate Conference Passes
  • 1 Stand Manager Pass

Insert or Chair Drop:

  • 1 Delegate Conference Pass
  • A4 insert into delegate pack or A4 Chair Drop

For more information or to discuss the available option please call 0203 961 5002 or email [email protected] 

Prices and Discount

Public Sector Rate:

  1.    £379
  2.    £349
  3. + £319

Private Sector Rate:

  1.    £550
  2. + £520

Voluntary Sector Rate:

  1.    £299
  2. + £269

Event Documentation: *If you can’t attend the event you can purchase the event documentation

Electronic – £99 Printed – £99

Group bookings: If you would like to make a group booking of 5 or more please call 0330 058 4285 to find out if we can offer any more discount.

*All prices are excluding VAT

For more information or to make a booking please call 0330 058 4285

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