Towards Safer Patient Care: Preventing Medical Error in Healthcare


Who Should Attend?

Delegates who will have an interest in this event will be those working in any patient-facing healthcare related field across the NHS, care homes, and in private organisations.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285


Registration, Refreshments and Networking
Chair’s Welcome Address

Alex Bayliss, Acting Director of Policy, The King’s Fund (invited)


Keynote Address: Establishing A Systems-Wide Approach To Improving Patient Safety
  • Setting out the strategy to reduce the most important types of avoidable harm to patients, including medication errors and ‘Never Events’, by half
  • Developing a ‘just culture’ where staff are supported to be open and transparent without fear of punishment for errors outside of their control
  • Introducing a clear curriculum for patient safety across the NHS to promote standardisation of incident reporting and provide additional training on patient safety incidents
  • Improving patient safety through the new Patient Safety Incident Management System which utilises data to identify trends and support learning using artificial intelligence
  • Considering the possibility of appointing patient safety specialists who can ensure that safety remains a priority focus point

Dr Aidan Fowler, National Director of Patient Safety, NHS Improvement (invited)


Keynote Address: Advocating For A Culture Change In Raising Concerns Across The NHS 
  • Leading culture change in the NHS so that ‘speaking up’ is business as usual
  • Explaining the roles and responsibilities of the Independent National Officer (INO), and how they will work with NHS trusts to appoint ‘local freedom to speak up guardians’
  • Outlining the latest legislation which prohibits discrimination against applicants believed to have been whistleblowers by prospective employers
  • Ensuring that NHS workers are supported by their trusts when they are raising concerns
  • Detailing the purpose and process of case reviews, and sharing key insights on common areas for improvements

Dr Henrietta Hughes, National Guardian for the NHS, National Guardian’s Office (invited)


Key Supporter Session


Questions and Answers Session
Refreshments and Networking
Case Study: Delivering Targeted Patient Safety Improvements Across An A&E Department 
  • Responding to increasing demands on A&E services with strategic approaches that drove efficiencies and improved patient safety outcomes
  • Introducing a single clerking process, effectively streamlining specialty on-call doctors into one team, avoiding duplication and ensuring patients have earlier reviews
  • Explaining the Prompt Cards system, a tailored initiative to explain condition-specific scenarios and highlight safety critical steps to reduce human error factors
  • Understanding the need to foster a shift in culture to deliver improvements in care successfully
  • Ensuring staff have the training and confidence required to be able to deliver fast and effective care in a high-pressured environment encountering a large range of medical conditions

James Green, Clinical Fellow, Brighton and Sussex University Hospitals Trust (invited)


Case Study: Ensuring Learning Is Central To Patient Safety And Care Quality Improvement Initiatives 
  • Providing a comprehensive training and professional development scheme for employees to continuously strive for safety and quality improvement
  • Detailing the Quality Improvement Development Pathway, explaining each of its four key stages, and the Quality Improvement Education Pathway, focusing on implementing the skills learnt in the development scheme
  • Working in conjunction with the Health Foundation Q Initiative, facilitating the sharing of knowledge and strategic expertise
  • Highlighting successful projects resulting from the quality improvements process and how they overcame challenges during the implementation phase
  • Outlining the range of resources available to promote improvements in patient care and safety

Andrew Seaton, Quality Improvement and Safety Director, Gloucestershire Hospitals NHS Foundation Trust (invited)


Case Study: Monitoring Quality And Reducing Errors In Community-Based Care
  • Undertaking a comprehensive review of the quality and safety of care across all care providers and homes in the county
  • Offering support, guidance, mentoring, and signposting to promote good quality and safe care
  • Managing the response to risk and quality concerns quickly and effectively and implementing a culture focused on prevention of incidents
  • Delivering a programme of work to support providers in improving staff capability and skills, as well as developing best practice solutions
  • Working in partnership with other care providers, clinical commissioning groups, and the Care Quality Commission to continuously improve quality of care and reduce the likelihood of errors and safety incidents

Sam Crawford, Head of Provider Quality, Essex County Council (CONFIRMED)


Questions and Answers Session
Lunch and Networking
Keynote Address:Effective Complaint Handling And Disputes Resolution In The NHS 
  • Supporting NHS trusts to resolve complaints fairly and quickly, promoting a move ‘up-stream’ to avoid escalation of disputes
  • Preventing repeat occurrences of patient safety incidences through providing key learnings across national themes
  • Working with NHS providers to help them understand their own claims risks profiles, the national Safety and Learning Service, in order to better assess the impact of local interventions
  • Driving a digital transformation to facilitate customers experience and ensuring the most cost-effective and streamlined service as possible
  • Incentivising positive behaviour change across the health sector through the £18 million Sign Up To Safety payments scheme supporting improvement measures

Vicky Voller, Director of Practitioner Performance, NHS Resolution (invited)


Keynote Address:Addressing The Risk Of Medication Errors And Adverse Drug Reactions 
  • Outlining the range of scenarios which fall under the remit of incidents to report to the GPhC, including incorrect dosages, out-of-date medication, and serious unprofessional behaviour
  • Encouraging improved reporting and learning from errors by pharmacists and pharmacy technicians as part of the legislation The Pharmacy Order 2018
  • Considering how to better use and share data around dispensing errors to support learning, risk reduction, and improve patient safety
  • Explaining the latest standards for pharmacy professionals to meet, emphasising the notion of safe and effective care
  • Sharing guidance on supporting pharmacists deliver the highest standards of care

Mark Voce, Director of Education and Standards, General Pharmaceutical Council (invited)


Case Study: Transitioning To Digitally-Automated Prescription Dispensing 
  • Embedding the Trust’s position as a Global Digital Exemplar through embracing being the first Trust to move to an automated dispensing system and sharing the experience with other Trusts
  • Automating the medication management process to reduce dispensing and administration errors and enhance productivity
  • Detailing the practicalities of the new system, which include automated dispensing cabinets and secure fingerprint recognition to avoid errors
  • Highlighting the benefits seen so far, from nurses saving 50% on the time they spent on medicine management, and a 64% reduction in reports relating to controlled drugs
  • Redeploying staff to be more involved in patient-facing roles, which is consequently having an additional beneficial impact on patient experience, quality of care, and safety

Tim Donaldson, Chief Pharmacist, Northumberland Tyne and Wear NHS Foundation Trust (invited)


Questions and Answers Session
Refreshments and Networking
Case Study: Working In Partnership To Deliver Transformational Change In Patient Safety
  • Outlining the Patient Safety Collaborative programme and how it will deliver positive change through supporting the learning and development of clinicians
  • Delivering a locally-owned improvement programme to create safer systems of care, learning from errors and reducing avoidable harm
  • Highlighting the priority areas for safety improvement and how these align with the Sign Up to Safety campaign, including leadership, discharges and transfers of care, and supporting the deteriorating patient
  • Explaining the approach, which considers the role of local and national organisations, the impact of staff and human factors, and prioritises patient and carer perceptions of safety to ensure that the programme is patient-led
  • Building system-wide capability for both staff and patients in quality and safety improvement and ensuring a local systematic spread

Cheryl Crocker, Regional Lead – Patient Safety Collaborative, East Midlands Academic Health Science Network (EMAHSN) (invited)


Closing Keynote: Analysing The Technological Future Of Safe Patient Care
  • Ensuring that health IT used by professionals is safe and that organisations have met minimum clinical safety standards
  • Overviewing the Patient Safety Incident Management System (PSIMS) which is designed to facilitate the recording of incidents, provide feedback, and enhance learning
  • Reinforcing safety culture and adherence to the Clinical Safety Standards through delivering clinical risk management training
  • Highlighting how digital systems can positively impact patient safety, from electronic prescribing, to wearable technology
  • Looking to the future: How can we ensure that an increasingly digital NHS affect patient safety and reduce medical error?

Manpreet Pujara, Clinical Director for Patient Safety, NHS Digital (invited)



Questions and Answers

Chair’s Summary and Close

*Programme subject to change


Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will be those working in any patient-facing healthcare related field across the NHS, care homes, and in private organisations.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285


Sponsorship and Exhibition

We are now taking bookings for our wide range of sponsorship and exhibition packages; we also offer bespoke packages tailored for your organisation.

Why Sponsor and Exhibit at this event:

 Network with key decision makers across the health sector
 Meet your target audience in the sector
 Listen and Learn from leading industry experts across the sector
 Opportunity to demonstrate your products or services
 Speak alongside industry leading experts
 Work with your dedicated account manager to generate the maximum amount of leads

Exhibition and Sponsorship Packages:

Strategic Headline Sponsor:

  • 20-minute speaking slot followed by Q&A
  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Pre show marketing email to all registered delegates
  • Post show inclusion on presentation email
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or A4 Chair Drop
  • 5 Delegate Conference Passes
  • 1 Speaker Pass

Key Supporter Package:

  • 20-minute speaking slot followed by Q&A
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or Chair Drop
  • 1 Speaker Pass
  • 2 Delegate Conference Passes

Exhibition Stand:

  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Power, Wifi, Table and 2 Chairs (If required)
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • 2 Delegate Conference Passes
  • 1 Stand Manager Pass

Insert or Chair Drop:

  • 1 Delegate Conference Pass
  • A4 insert into delegate pack or A4 Chair Drop

For more information or to discuss the available option please call 0203 961 5002 or email [email protected] 


Prices and Discount

Public Sector Rate:

  1.    £379
  2.    £349
  3. + £319

Private Sector Rate:

  1.    £550
  2. + £520

Voluntary Sector Rate:

  1.    £299
  2. + £269

Event Documentation: *If you can’t attend the event you can purchase the event documentation

Electronic – £99 Printed – £99

Group bookings: If you would like to make a group booking of 5 or more please call 0330 058 4285 to find out if we can offer any more discount.

*All prices are excluding VAT

For more information or to make a booking please call 0330 058 4285


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