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Transforming Technology Services in Local Government Conference 2019

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Who Should Attend?

Delegates who will have an interest in this event will be people who work in Local Government ICT.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285

Overview
Agenda
08:30
Registration, Refreshments and Networking
09:20
Chair’s Welcome Address

 

 

09.30
Promoting The Smarter Use Of Technology To Drive Improvements And Help Develop More Efficient, Targeted And Responsive Services In Local Government: An Update On Government Reforms
  • The Government Transformation Strategy: vision and objectives
  • Focusing on meeting the needs of users through innovation and service redesign
  • Developing common IT standards and moving services to the cloud
  • Launching the Digital Declaration and the Digital Innovation Fund to set out a shared vision for world class public services
  • Delivering digital transformation through efficiency and controls, cyber resilience, commercial models, shared services and cultural change

Chris Ferguson, Director for National, International and Research, Government Digital Service (invited)

 

09.50
Digital Transformation In Government: Lessons Learnt
  • The Government Transformation Strategy: vision and objectives
  • Providing a level of change that will allow government to further reduce costs while still meeting people’s needs.
  • Delivering digital transformation through efficiency and controls, cyber resilience, commercial models, shared services and cultural change

Aileen Murphie, Director DCLG and Local Government Value for Money, Digital,  National Audit Office (invited)

 

10.10
Case Study: Developing An Award-Winning Digital Strategy To Embrace Innovation And Provide Seamless Digital Connectivity To Citizens And Businesses
  • Developing universal, reliable digital connections which can be accessed when and where needed
  • Providing transformative, open and accessible services which share data wherever possible
  • Building a world leading digital city with high levels of innovation and high skilled jobs
  • Supporting the digital strategy through the principles of being collaborative, innovative and inclusive
  • Looking ahead to the impact of the development of 5G for future transport and mobility services

Councillor Peter Marland, Leader, Milton Keynes Council (CONFIRMED)

 

10.30
Questions and Answers Session
10.50
Refreshments and Networking
11.20
Case Study: Reducing The Costs Of Customer Contact By Developing Fully Automated End-To-End Services
  • Delivering real savings and improvements across local government to enable and encourage online transactional customer contact that works for the customer and the council
  • Combining technology with effective customer insight and service redesign to deliver tangible savings while improving the customer experience
  • Using customer contact data to identify the priority services required by local communities
  • Delivering mobile apps to meet customer expectations, encourage channel shift and improve service delivery
  • Developing an integrated, secure, online self-service portal for high-usage services

Kath Saunders, Strategic Lead, Family Partnership Zones, Dorset County Council (invited)

 

11.40

Using Artificial Intelligence To Speed Up Services, Improve Frontline Services And Reduce Human Error

  • Pinpointing where AI can make the greatest impact and demonstrating the benefits to residents
  • Using AI to unlock significant cost efficiencies as routine, high-volume tasks are automated
  • Using a public service virtual agent to absorb tine-intensive routine requests while freeing up council employees to focus on more complex issues
  • Improving the customer experience and providing more efficient services to residents by empowering contact centres with AI
  • Using predictive elements in AI to help cities analyse infrastructure issues and fix small problems before they grow larger

Maryvonne Hassall, Digital Strategy Manager, Aylesbury Vale District Council (CONFIRMED)

 

12.00
Questions and Answers Session
12.20
Lunch and Networking
13.20
Case Study: Wigan Council – Making Digital Everybody’s Business
  • Developing leadership skills and capacity and embedding an understanding of how digital tools and approaches can help councils to better meet the challenges they face
  • Aligning digital strategy into an organisation’s corporate strategy and engendering joined-up thinking and working
  • Establishing where the workforce is in terms of skills and behaviours and where it needs to be
  • Ensuring all employees are on boards with digital transformation and committed to new ways of working
  • Moving to the cloud to enable employees to work any place, any time, anywhere

Alison Hughes, Assistant Director ICT, Wigan Council (CONFIRMED)

 

13.40
Developing a Cloud Based Infrastructure To Transform Working Practices And Service Delivery
  • Moving towards a full cloud model for IT: overcoming the challenges of legacy applications and an aging IT infrastructure
  • Identifying which areas need work before cloud adoption and considering cost and time implications
  • Analysing the advantages and applications of different types of cloud services – hyper-scale public cloud, private cloud or other public cloud providers
  • How migration to the cloud changes the way the IT team supports the business and provides resources for change
  • Managing the challenges of running hybrid IT models with cloud running alongside on-premise infrastructure and legacy applications

Andy Powell, Cloud CTO, Eduserv (CONFIRMED)

 

14.00

 

Case Study: Meeting Increased Demand With Limited Resources By Using Technology to Deliver Local Public Services In A Sustainable Way
  • Enabling greater self-services by making a wider range of both information and opportunities to transact available via council websites
  • Helping people resolve their own queries and issues without direct council intervention by encouraging local people to use social media to ask questions and to receive answers from their peers
  • Providing an approved and well-publicised platform where other public bodies, private and third sector organisations can offer their services on a paid or unpaid basis to people requiring them
  • Ensuring that citizens who are not confident in the digital world can still gain access to services
  • Planning for implications for increased demand for housing, school places, health and other public services through demographic change

Gavin Jones, Chief Executive, Essex County Council (invited)

14.20
Questions and Answers Session
14.40
Refreshments and Networking
15.00
Protecting Systems And Data From Potential Attacks By Investing In Cyber Security
  • Identifying the largest cybercrime threats and how they impact local authorities
  • How industry, central government and local government can work together to successfully outpace cyber-attacks and protect citizen data
  • Carrying out health checks, penetration test and cyber resilience exercise to test systems and processes
  • Implementing firewalls and scanning services and applying government cyber security guidance
  • Ensuring there is the resilience to continue to provide services if and when a cyber-attack occurs

David Cowan, ICT Manager, Copeland Borough Council (CONFIRMED)

 

15.20
Case Study: Introducing A Culture Of Digital Innovation
  • Providing digital services so good that all who can use them prefer to do so
  • Upskilling both staff and leadership and to introducing a culture of digital innovation across the council
  • Creating an updated future vision with design principles and specific goals

Catherine Iles, Head of Digital, Medway Council (invited)

 

 

15.40
Questions and Answers Session
16.00
Chair’s Summary and Close

*Programme subject to change

 

Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will be people who work in Local Government ICT.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285

Sponsorship and Exhibition

We are now taking bookings for our wide range of sponsorship and exhibition packages; we also offer bespoke packages tailored for your organisation.

Why Sponsor and Exhibit at this event:

 Network with key decision makers across the Local Government Commercialisation
 Meet your target audience in the Sector
 Listen and Learn from leading industry experts across the Sector
 Opportunity to demonstrate your products or services
 Speak alongside industry leading experts
 Work with your dedicated account manager to generate the maximum amount of leads

Exhibition and Sponsorship Packages:


Strategic Headline Sponsor:

  • 20-minute speaking slot followed by Q&A
  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Pre show marketing email to all registered delegates
  • Post show inclusion on presentation email
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or A4 Chair Drop
  • 5 Delegate Conference Passes
  • 1 Speaker Pass

Key Supporter Package:

  • 20-minute speaking slot followed by Q&A
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • A4 Insert or Chair Drop
  • 1 Speaker Pass
  • 2 Delegate Conference Passes

Exhibition Stand:

  • 3x2m Exhibition Space (In the Refreshments and Catering room)
  • Power, Wifi, Table and 2 Chairs (If required)
  • Branding on Website and Event Guide (Logo and 100 Word Profile)
  • 2 Delegate Conference Passes
  • 1 Stand Manager Pass

Insert or Chair Drop:

  • 1 Delegate Conference Pass
  • A4 insert into delegate pack or A4 Chair Drop

For more information or to discuss the available option please call 0203 961 5002 or email [email protected] 

Prices and Discount

Public Sector Rate:

  1.    £379
  2.    £349
  3. + £319

Private Sector Rate:

  1.    £550
  2. + £520

Voluntary Sector Rate:

  1.    £299
  2. + £269

Event Documentation: *If you can’t attend the event you can purchase the event documentation

Electronic – £99 Printed – £99

Group bookings: If you would like to make a group booking of 5 or more please call 0330 058 4285 to find out if we can offer any more discount.

*All prices are excluding VAT

For more information or to make a booking please call 0330 058 4285

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