The Patient Engagement and Experience Conference 2021

Thank you for attending The Patient Engagement and Experience Conference 2021.

Recordings of the event will be made available here in the next few days. Please bookmark this page so that you are able to return.

We hope you found the day informative and interesting. You can download the speaker presentations below.

Lesley Goodburn, Senior Improvement Manager Patient Experience, NHS Improvement and NHS England

Chris Day, Director of Engagement, Care Quality Commission

Amarjit Kaur, Head of Patient Experience and Involvement, Buckinghamshire Healthcare NHS Trust

Geoff Brown, Chief Executive, Healthwatch Hertfordshire

Ellie Parker, Deputy Head of Quality Assurance, East London NHS Foundation Trust and Satwinder Kaur, Lead Service User Assessor and QI Coach, East London NHS Foundation Trust

Carol Cooper, Head of Equality, Diversity and Human Rights, Birmingham Community Healthcare Trust 

Steve Skinner, Clinical Lead at Step2Change, Lincolnshire Partnership NHS Foundation Trust

Annie Laverty, Chief Experience Officer, Northumbria Healthcare NHS Foundation Trust

Zoe van Willigen, Lead Critical Care Physio, University Hospital Southampton NHS Foundation Trust

You can find recordings of the event sessions here: 

Morning Session 1

Morning Session 2

Afternoon Session 1

Afternoon Session 2