Terms & Conditions

1 Bookings

1.1 Bookings must be made online, by telephone or by submission of a booking form by scanned email attachment or by post.

1.2 Where a booking is made by an organisation for one or more employees then our contract is with the relevant organisation who shall procure that all employees comply with these terms and conditions.

1.3 Each booking is subject to availability and is only binding when we have confirmed to you in writing that your booking has been accepted.

1.4 We may withdraw delegates from an event (and shall in those circumstances not be liable to make any refund) if fees due in respect of an event are not paid in full or if you or the relevant delegates do anything unlawful, malicious, discriminatory or which is a nuisance or offensive to us or any other person and/or which may damage out reputation.

2 Payment Terms

2.1 Payment must be made within 14 days of date of invoice or, if earlier, at least 7 days before the event starts. If you book for any event within 30 days of the date of that event, then payment is due immediately. Invoices will be issued when the order is processed.

2.2 All prices quoted are exclusive of VAT. Special offers may not be used in conjunction with other discounts.

2.3 Payment by credit or debit card or BACS transfer may be made on receipt of invoice.

2.4 If you pay by cheque please ensure that you mark on the back of the cheque the invoice number, date of the event and the name of the delegate.

3 Venue and Registration

3.1 We will send details regarding venue and registration not less than 14 days before the date of the event, however, if you have not received these we cannot be held responsible and we recommend that you contact us if you have not received details at least 7 days before the event. Our contact details are [email protected] or telephone: 0330 0584 285.

4 Cancellations

4.1 The Client shall have the right to cancel the Order within 14 days of booking

4.2 Bookings cancelled after the 14 day cancellation period will be chargeable at the full fee paid or due from the booking

4.2.1 We regret that no refund can be made where cancellations are made within 30 working days of an event although substitutions may be made at any time.

4.3 We cannot offer refunds where events are cancelled as a result of events outside of our control.

4.4 We reserve the right to cancel an event if delegate numbers fall below a sustainable/viable level.

4.5 If an event is cancelled, other than in respect of any refund to which you may be entitled under these terms and conditions, we shall not be liable to you for any losses or liabilities suffered or incurred by you as a result.

5 Programme amendments

5.1 We reserve the right to make changes to the programme or venue due to unforeseen circumstances.

6 General

6.1 All intellectual property used or created by or for us in design and delivery of any event including, without limitation, any course materials and methods of presentation belong to us and you agree (save for the relevant delegate’s personal study purposes) not to copy or reproduce the whole or any part of it nor to transfer all or any part of it to another person or entity.

6.2 By booking for one of our events you agree to be bound by these terms and conditions (and the terms of our privacy policy) which constitute the entire agreement between us in substitution for and to the exclusion of any other terms.

6.3 Views and expressions of any person delivering one of our events are personal and we shall not be liable for any losses or liabilities arising as a result.

6.4 Delegate registers will be distributed to sponsors and other delegates. Please let us know in writing if you would like your details removed.

6.5 By booking for one of our events you agree to be filmed or recorded at such events but if your name is displayed on a name badge or other materials we will use all reasonable endeavours to remove it.

6.6 This booking is governed by English law and any disputes relating to it will be referred to the exclusive jurisdiction of the English courts.

6.7 Any notices given by you to us in relation to your booking will be given in writing to us at our address as shown on our website and may be given by email or by post.

6.8 Any notices given by us to you in relation to your booking will be given in writing to you at any address you have given to us and may be given by email or by post.

6.9 No variation shall be made to these terms and conditions without our prior written consent.

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