In 2023, the Regulator for Social Housing published the key risks and challenges facing the social housing sector. The department set out that, high inflation, higher borrowing, costs, and a declining housing market threatened to weaken the sectors capacity to help vulnerable tenants. These have been exacerbated by the cost-of-living crisis, with vulnerable tenants being hit the hardest. In light of this, now is a crucial time for housing associations and local government to work to ensure the best future for their most vulnerable tenants. Through joined up partnership working, vulnerable tenants can be provided with wrap-around support to aid financial difficulties, gain access to safe homes and live healthy independent lives.

  • Only 40% of people living with long-term illness or disability within social housing were satisfied with their accommodation and the services provided, as reported in the English Housing Survey
  • 27% of social renters found it difficult to pay rent between 2022/23, according to the English Housing Survey
  • One in three (33%) of people with mental health problems were unhappy with their home, as reported by Mind

Join us at The Supporting Vulnerable Tenants in Social Housing Conference 2024 to hear the latest updates and guidance on supporting vulnerable tenants from leading experts across the housing sector. Engage with a range of best practice case studies showcasing strategies to protect vulnerable tenants and improve service provision. Topics covered will include guidance on supporting tenants with mental health issues and dementia, engaging with vulnerable tenants and opening pathways to support amid the cost-of-living crisis. Gain the opportunity to network with a range of senior colleagues working to improve outcomes for vulnerable tenants.

Why Attend:
 Hear high-level keynotes on the latest guidance and strategies to supporting vulnerable tenants in social housing
 Gain practical insights into treating patients with complex needs and coordinating emergency services
 Engage with senior colleagues from across the sector to discuss strategies for working in partnership to create joined-up crisis mental health services
 Gain 8 hours of CPD points towards your yearly quota


This year’s conference package includes 12-months FREE access to GE Insights, our cross-sector learning resource of case study focused videos, articles, lived experiences and more (RRP £199). Gain unlimited access to our online platform when you purchase your conference ticket.

Key benefits include:

 ✓100s of Exclusive Case Studies – fingertip access to videos and articles covering all key sectors including Housing, Local Government and Social Care – ALL CPD certified

 ✓Key Sessions from All Our Conferences – gain valuable insights from our past, present, and future events (160+ pa)

 ✓Articles and Interviews – learn from our network of expert speakers and contributors explore further the key discussions from the conferences

 ✓Additional CPD Hours – automatically earn more for everything you watch, read, and hear

 ✓Your Own CPD Dashboard – charts your progress, allows you to add notes, download your activities, and save/print an official CPD certificate

 ✓Personalised Homepage – only see the relevant content you need to save time

 ✓30+ New Uploads Each Month – we’re adding new content every week to ensure you stay engaged and informed all year round.

For more information or to make a booking please call 0330 058 4285

  • Online Registration

  • Chair’s Welcome Address

    Helena Doyle, Customer Experience Director, Stone Water (CONFIRMED)

  • Keynote: National Updates on Overcoming Key Challenges Faced by Vulnerable Tenants in Social Housing

    • An progress update on the Supported Housing Improvement Programme
    • Strategies and guidance on supporting vulnerable tenants through the cost-of-living crisis
    • Sharing conclusions and insights from the Social Housing Quality Resident Panel
    • Direction on the latest national measures and approaches to serious hazards like damp and mould

    Darrell Smith, Senior Policy Advisor , Department for Levelling Up, Housing and Communities (DLUHC) (CONFRIMED)

  • Keynote: Responding Swiftly and Effectively to the Needs of Vulnerable Tenants: Best Practice Guidance

    • Implementing a vulnerability strategy and self-assessing the quality of support provided to vulnerable tenants
    • Developing tenant-centric policies to ensure support meets the needs of vulnerable residents
    • Strategies for managing and investigating allegations and complaints made by vulnerable tenants
    • Guidance on forecasting on the demographics of residents that can expected in coming years,

    Zoe Miller, Lead Author Spotlight Report,  Housing Ombudsman Service (CONFIRMED)

  • Key Supporter Sessions 

  • Questions and Answers

  • Comfort Break

  • Case Study: Developing a Tool to Support Vulnerable Tenants Through the Cost-of-Living Crisis

    • Insights into the ‘Cost of Living Helper’: a tool to help vulnerable tenants facing financial struggle
    • Using customer input in the development of cost-of-living tools to support meets resident needs
    • Strategies for making digital tools and support accessible for elderly tenants
    • Providing vulnerable tenants with financial education to support them to budget and save

    Mark Batchelor, Property Services Director, Hyde-housing Group (invited)

  • Case-Study: Supporting Residents to Enable Better Outcomes

    • Best-practice guidance on providing early support to vulnerable tenants and creating pathways to access help
    • Using the Housing Options Finder tool to educate vulnerable tenants on their options when faced with a crisis
    • Providing money-advice services and gateways to help vulnerable tenants deal with financial difficulties
    • Opening up communication pathways to identify the tenants who are most at risk of falling into homelessness

    David Ripley, Executive Director of Customer Services, Thirteen Group (CONFIRMED)

  • Case Study: Delivering Mental Health Support to Vulnerable Tenants: A whole-group approach

    • Implementing approaches for identifying tenants facing mental health issues as early as possible
    • Strategies for partnership working with healthcare services to support tenants in need of mental health assistance
    • Developing partnerships with healthcare organisations in order to provide the best quality care for residents.

    George Garrad, Associate Director of Health, Look Ahead (CONFIRMED)

  • Questions and Answers

  • Lunch Break

  • Keynote: Accelerating Tenant Engagement and Co-production with Vulnerable Tenants

    • Incorporating the voice and experiences of tenants into service delivers to strengthen the relationship between residents and landlords
    • Updates from ‘Together with Tenants’: sharing best practice examples of working with the most vulnerable residents
    • Tips for complying with the National Housing Federation’s four-point plan: a guide on what vulnerable tenants should expect from their landlords
    • Advice on encouraging vulnerable tenants to get involved in influencing decisions and helping to shape service delivery

    Evelyn Williams, Policy Officer, National Housing Federation (invited)

  • Case Study: Preventing the cycle of repeat homelessness by supporting the most vulnerable people in social housing. 

    • Identifying and addressing the barriers the most vulnerable people in social housing face
    • Strategies on maintaining high standards of living for ex-offenders within social housing associations
    • Data-driven approaches for placing vulnerable people into suitable accommodation quickly and effectively
    • Partnership working with other housing organisations through the Homes for Cathy programme

    Daniel Revell-Wiseman, Senior Chartered Housing Professional & Head of Specialised Services, Longhurst Group & Chartered Institute for Housing (CONFIRMED)

  • Key Supporter Session

  • Questions and Answers

  • Breakout Networking: Working in Partnership to Provide Wrap-Around Support for Vulnerable Tenants

    This session will provide you with the opportunity to discuss the main challenges you face in protecting and supporting vulnerable tenants. Share your experiences and learn more about initiatives successfully implemented by peers from across the sector.

  • Comfort Break

  • Case Study: Taking Measures to Support Elderly Tenants and Residents with Dementia

    • Implementing an action plan focused on preventing social isolation among elderly tenants through sensory activities
    • Strategies for adapting housing for elderly residents and tenants with dementia to improve accessibility
    • Working in partnership with healthcare providers to ensure elderly tenants have adequate medical care
    • Measuring the impact of specialised programmes for improving housing for tenants living with early-stage dementia

    Colin O’Neill, Head of Older Peoples Services, Peabody (invited)

  • Case Study: Best-practice Framework for Improving Wrap-around Support to Vulnerable Tenants 

    Naomi Keyte, Director of Care & Independent Living, Southern Housing (CONFIRMED)

  • Questions and Answers

  • Chair’s Closing Remarks

    *programme subject to change without notice

Who Should Attend

Who Should Attend?

Delegates who will have an interest in this event will be people who work in the housing, local government, voluntary, and health sectors.

*This Conference is open to Public, Private and Third Sectors

For more information or to make a booking please call 0330 058 4285


Raise your Profile, Showcase Your Solutions, Generate New Business

If your products, services, and solutions can support our audiences in their roles, and you want to make connections and generate new business with key stakeholders, decision makers, and influencers, then please contact Chris and Ali today at sponsorship@governmentevents.co.uk or complete our enquiry form here and we will contact you.

Benefits of partnering with us include:

  • Brand awareness: Be seen by a highly targeted and engaged audience before, during, and after the conference.
  • Lead generation: Meet the decision-makers and influencers responsible for making purchasing decisions on cyber security and data protection.
  • Thought leadership: Position your organisation and experts as thought leaders and the ‘go to’ experts.
  • Networking: Make valuable connections with potential new customers and partners across government and the wider public sector
  • Grow your business: Reach decision makers in a single event on just one day and in one location (with no travel/accommodation required), saving you time and money.
  • Gain valuable insights: Hear the latest from key stakeholders in government, and across the public and voluntary sectors.

IMPORTANT: There are only a small number of sponsorship opportunities available to ensure maximum exposure and ROI – contact us today to secure your place.

All packages include:

  • Extensive branding – before, during, after the conference
  • 15-20 min morning speaking session with Q&A
  • Virtual stand to showcase your organisation, products, services, and solutions
  • Opportunities to network during the day
  • Half to full page ad in the E-Guide
  • Banner ad on the virtual events platform
  • Announcement post on LinkedIn
  • Announcement within delegate communication
  • 1-3 delegate places (worth upto £1,947)
  • Access to the delegate details after the event
  • Ongoing exposure through OnDemand (coming soon)

For more information and discuss your specific objectives, please contact Chris and Ali at sponsorship@governmentevents.co.uk or complete our enquiry form here

Virtual vs F2F

Whilst F2F provide better options for networking, there are many distinct advantages of sponsoring our online conferences including:

  • Wider geographical reach of delegates and a different audience who prefer online to f2f
  • Lower sponsorship package costs
  • No travel/accommodation
  • Less time out of the office
  • No stand materials required (lower costs)
  • 1 of only 2 sponsors involved – less competition on the day
  • Prime speaking slot in the morning of the conference including Q&A – less distractions and easier for delegates to hear/absorb information
  • Receive all delegate data after the conference to follow-up directly with those who attend and don’t attend (small % but still key stakeholders)
  • Ongoing exposure via OnDemand access (coming soon)

To find out more and discuss your specific objectives, please contact Chris and Ali at sponsorship@governmentevents.co.uk or complete our enquiry form here

  • Public Sector: £449.00+VAT
  • Private Sector: £649.00+VAT
  • Voluntary Sector: £379.00+VAT

Your delegate place at this leading conference gives you access to all of the following including 12-months FREE access to GE Insights, our cross-sector learning resource, and the easiest way for you to prepare for the conference and then stay engaged all year with the ongoing discussions and best practice:

✓ High Level Keynotes

✓ Case Studies Showcasing Best Practice

✓ Panel Discussions

✓ Live Chat and Networking Opportunities

✓ Q&A

✓ 8 Hours of CPD

✓ Speaker Presentations and Videos OnDemand

✓ 12-Months FREE access to GE Insights (RRP £199)

 – 100s of exclusive case study focused videos and articles

 –  CPD Dashboard

 –  Personalised Homepage

 – 30+ new uploads each month