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Tackling Fraud in the Public Sector 2024

22nd May 2024

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The Social Housing Services Conference 2024

23rd May 2024

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The National Homelessness Event 2024: Working Collaboratively to Improve Homelessness Services

11th June 2024

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The Tackling Anti-Social Behaviour Conference 2024

11th June 2024

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The Corporate Environmental, Social and Governance (ESG) Conference 2024

12th June 2024

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The Social Housing Services Conference 2024

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The Social Housing Tenant Engagement Event 2023

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Videos

Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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