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Tackling Fraud in the Public Sector 2024

22nd May 2024

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The Social Housing Services Conference 2024

23rd May 2024

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The National Homelessness Event 2024: Working Collaboratively to Improve Homelessness Services

11th June 2024

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The Tackling Anti-Social Behaviour Conference 2024

11th June 2024

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The Corporate Environmental, Social and Governance (ESG) Conference 2024

12th June 2024

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The Social Housing Services Conference 2024

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Regulating the Private Rented Sector 2024: Ensuring Safe, Quality Housing for All

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Videos

Providing Person-Centred Support to Prevent Tenants from Experiencing Homelessness

23 minute watch

May 2023

According to Hightown Housing Association, only 22-24% of housing association lettings go to homeless households. In this video, David Bogle from HHA discusses how Homes for Cathy works to improve the homelessness housing system through various campaigns and heightened support for tenants.

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Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

19 minute watch

Mar 2023

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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