The Charter for Social Housing clearly defines the responsibility of housing associations to provide residents with a high standard of customer service.
Rebecca Reed is Head of Insight and Development at the Housing Ombudsman Service. She heads up the function that drives improvements in the housing complaints system using the Complaints Handling Code.
In this video, Rebecca shares the Ombudsman Complaint Handling Code Framework and the aspects of complaint procedure which create a positive complaint culture.
The Charter for Social Housing clearly defines the responsibility of housing associations to provide their residents with a high standard of customer service. Rebecca Reed is Head of Insight and Development at the Housing Ombudsman Service, she discusses the complaint handling network and what landlords can do to customer relationns in their organisations.
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