There were failures in 86% of complaints handled by the housing sector between 2021-2022, according to the Housing Ombudsman.

Adrian Foster is the Customer Engagement Manager at Aspire Housing. He has worked in the social housing sector for over 23 years, and the majority of his roles have been focused on customer engagement.

In this video, Adrian discusses how they have transformed customer engagement processes at Aspire. He shares the numerous ways the organisation have collaborated with customers and stakeholders to deliver service improvements across the housing association. He further explores this by using the Engagement Commitment as an example of how the association has worked to deliver meaningful engagement with customers.

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There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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