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Improving Health Outcomes in Marginalised Communities 2024

14th May 2024

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The Mental Health in the Workplace Conference 2024

14th May 2024

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Tackling Fraud in the Public Sector 2024

22nd May 2024

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The Social Housing Services Conference 2024

23rd May 2024

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The National Homelessness Event 2024: Working Collaboratively to Improve Homelessness Services

11th June 2024

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The Care Homes Conference 2024: Providing Person-Centred Care for Older People

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Developing a Service User-Informed Approach to Improve Customer Services

21 minute watch

Jun 2023

There were failures in 86% of complaints handled by the housing sector last year. In this video, Adrian Foster, Customer Engagement Manager at Aspire Housing discusses the importance of listening to customers when developing service improvements and customer services in housing associations.

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Videos

Working with Residents to Tackle Anti-Social Behaviour and Build Safer Communities

25 minute watch

May 2023

The police recorded 1 million incidents of anti-social behaviour in the year ending December 2022. In this video. Marek Witko, Regional Director of Housing at Clarion Housing discusses the benefits of working with residents to tailor Anti-Social Behaviour policies and create a victim centred approach to addressing incidents.

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