According to the English Housing Survey, around 1.2 million social renting households considered making a complaint in the last 12 months.
Annemarie Roberts is the Executive Director of Customer Engagement. She is passionate about customers and colleagues, with her customer Culture Change programme ‘What about Shirley?’ receiving national recognition on many occasions.
In this video, Annemarie discusses the importance of including customer voices in developing customer service strategies to meet their needs. Building upon this she highlights the need for regular reviews of customer service strategies and good communication with customers at all levels of the business, including the board.
Register FREE to access 2 more articles
We hope you’ve enjoyed your first article on GE Insights. To access 2 more articles for free, register now to join the Government Events community.
(Use discount code CPWR50)