33% of people who are not online find the NHS to be one of the most difficult organisations to interact with and access according to the UK Consumer Digital Index.

Rachel Benn and Amy Hearn are Digital Inclusion Coordinators for the 100% Digital Leeds Integrated Digital Service at Leeds City Council. The 100% Digital Leeds programme leads digital inclusion for the city, working with partners to make Leeds a wholly digitally inclusive city.

In this video Rachel and Amy discuss the benefits of digital inclusion for digital health, emphasizing that digital inclusion is social inclusion. Therefore it is integral to a person’s wellbeing. They share the community-based approach 100% digital Leeds has to digital inclusion and how working closely with NHS Trusts has helped maximise public engagement with digital tools in healthcare

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33% of people who are not online find the NHS to be one of the most difficult organisations to interact with. Amy Hearn and Rachel Benn, Digital Inclusion Coordinators at Leeds City Council discuss 100% Digital Leeds and the importance of digital inclusion and how it can be used to reduce healthcare inequalities.

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