Communications • Government Events

Videos

Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Videos

Outlining the Long-term Effects of Image-based Abuse and its Impact on Victim’s Lives

23 minute watch

Apr 2023

Between 2020 and 2022, over 60,000 pieces of sexual content were reported to the Revenge Porn Helpline. In this video Folami Prehaye, Founder of Victims of Image Based Crime shares her own experiences of image based abuse and highlights both long and short term impacts on victims to illustrate how organisations can provide trauma-informed support.

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Articles

Co-Producing Direct Payments that Work for Everyone in Adult Social Care

9 minute read

Mar 2023

With £5.4 billion of revenue from the new Health and Social Care Levy going towards social care reforms, there is renewed funding for local authorities to meet demands in adult social care. Kirklees Council share how they have implemented co-produced direct payments to support carers and those in care.

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Articles

Combatting the Challenge of Gambling Harms

10 minute read

Mar 2023

Around 7% of the population are found to be negatively affected by someone else’s gambling, according to the 2021 Public Health England review. In this article Paul Dent, Strategic Engagement Lead at Gordon Moody, discusses the current landscape of gambling and the challenges organisations face when supporting problem gamblers.

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Articles

The Cybercrime Awareness Clinic: Lessons in Training Individuals within the Organisation to Become More Cyber-Aware

7 minute read

Mar 2023

Between 2021 and 2022, 39% of UK businesses identified cyber attacks on their businesses, according to the Cyber Security Breaches Survey 2022. Dr Vasileios Karagiannopoulos, a Reader in Cybercrime and Cybersecurity at the University of Portsmouth discusses the Cybercrime Awareness Clinic they have in place at the university to support stakeholders and businesses, educating them on the challenges of cybercrime.

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Videos

Developing a Holistic Response to Emerging Cyber Crime

19 minute watch

Feb 2023

It is estimated that more than 90% of reported crime now has a digital element, according to the Policing Digital Strategy 2020-2030. DI Chris White, Head of Cyber and Innovation at the South East Cyber Resilience Centre discusses the importance of engaging with youth and intervening early to prevent cybercrimes when they are on the pathway to committing them.

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Articles

Supporting Digital Skills and Reducing Social Isolation Amongst Older People

4 minute read

Jan 2023

Around 3.3 million people reported feeling chronically lonely in 2022, according to research from the campaign to end loneliness. Laura Joplin, Head of Impact at Reengage, discusses the challenges digital exclusion poses for adult loneliness and the measures Re-engage have deployed to reduce isolation.

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Videos

HEFE Marketing: Adapting Communications Strategies in response to a Crisis

27 minute watch

Nov 2021

Higher Education Institutions were challenged with communicating rapidly changing information on Covid-19 to their students. Vickie Sheriff, Communications Director at Imperial College London, shared the communications approach and strategy of the university during the crisis.

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Case Studies

Communicating with Hard-to-Reach Groups Through a Whole Community Approach

5 minute read

Oct 2021

Birmingham is one of Britain’s most diverse cities with 40% of the population from non-white British backgrounds. These groups are often disengaged from public messaging. Through championing local people, the council aimed to rectify that problem.

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Case Studies

Hertfordshire County Council: Effectively Using Social Media in Public Comms

6 minute read

Oct 2021

Hertfordshire County Council have used several digital channels to promote their public health campaigns over the course of the pandemic. Andrew Hadfield-Ames from Hertfordshire Council shares their successes of using social media to communicate effectively with the public.

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Case Studies

Embedding Behavioural Science in Public Sector Communications

7 minute read

Oct 2021

The success of policy and public campaigns depends on moulding the perceptions, decisions, and actions of the public. Dr Paulina Lang, Behavioural Science Lead at the Cabinet Office discussed ways of using behavioural science to improve public communications.

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Videos

Crisis Communications in the Public Sector: Communicating During Covid-19

20 minute watch

Aug 2021

Jennifer Sproul from the Institute of Internal Communications spoke about the task of communicating internal information during Covid-19.

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