Communications

Implementing Digital Tools to Improve Resident Engagement

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Outlining the Long-term Effects of Image-based Abuse and its Impact on Victim’s Lives

Between 2020 and 2022, over 60,000 pieces of sexual content were reported to the Revenge Porn Helpline. In this video Folami Prehaye, Founder of Victims of Image Based Crime shares her own experiences of image based abuse and highlights both long and short term impacts on victims to illustrate how organisations can provide trauma-informed support.

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Developing a Holistic Response to Emerging Cyber Crime

It is estimated that more than 90% of reported crime now has a digital element, according to the Policing Digital Strategy 2020-2030. DI Chris White, Head of Cyber and Innovation at the South East Cyber Resilience Centre discusses the importance of engaging with youth and intervening early to prevent cybercrimes when they are on the pathway to committing them.

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HEFE Marketing: Adapting Communications Strategies in response to a Crisis

Higher Education Institutions were challenged with communicating rapidly changing information on Covid-19 to their students. Vickie Sheriff, Communications Director at Imperial College London, shared the communications approach and strategy of the university during the crisis.

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Crisis Communications in the Public Sector: Communicating During Covid-19

Jennifer Sproul from the Institute of Internal Communications spoke about the task of communicating internal information during Covid-19.

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Crisis Communications in the Public Sector: Common Pitfalls and How to Avoid Them

Kate Betts MCIPR from Capital B Media spoke about the common pitfalls in crisis communication and ways to avoid them.

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Crisis Communication in the Public Sector: Tackling a Communication Challenge and Managing the Aftermath

Donna Jordan from the Derbyshire Constabulary spoke about the communication challenges that were associated with the Whaley Bridge incident of 2019.

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