Key topic areas covered include: Communications and IT & Digital Services.
Videos
Tech in Local Government: Delivering Better, Cheaper Services for Local Government
In 2012, the Government's Digital Strategy introduced 'Digital by Default' with the aim of embedding digital methods into all local government services. Phil Rumen from LocalGov Digital and West Berkshire Council discussed how Digital by Default has been a driver for change in local government.
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HEFE Marketing: Adapting Communications Strategies in response to a Crisis
Higher Education Institutions were challenged with communicating rapidly changing information on Covid-19 to their students. Vickie Sheriff, Communications Director at Imperial College London, shared the communications approach and strategy of the university during the crisis.
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Communicating with Hard-to-Reach Groups Through a Whole Community Approach
Birmingham is one of Britain’s most diverse cities with 40% of the population from non-white British backgrounds. These groups are often disengaged from public messaging. Through championing local people, the council aimed to rectify that problem.
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Embedding Behavioural Science in Public Sector Communications
The success of policy and public campaigns depends on moulding the perceptions, decisions, and actions of the public. Dr Paulina Lang, Behavioural Science Lead at the Cabinet Office discussed ways of using behavioural science to improve public communications.
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Digital Inclusion: Lessons From Libraries on Inclusivity
Dr Kira Allman, Postdoctoral Researcher at the University of Oxford and Lead at the Oxfordshire Digital Inclusion Project, spoke to us about the lessons we can learn from libraries in meeting the digital needs of digitally excluded groups.
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Digital Inclusion: Delivering Digital Skills and Services at a Local Level
Dr Alice Mathers is Head of Research at the Good Things Foundation spoke to us about delivering digital skills and services at a local level.
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Crisis Communications in the Public Sector: Communicating During Covid-19
Jennifer Sproul from the Institute of Internal Communications spoke about the task of communicating internal information during Covid-19.
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Crisis Communications in the Public Sector: Common Pitfalls and How to Avoid Them
Kate Betts MCIPR from Capital B Media spoke about the common pitfalls in crisis communication and ways to avoid them.
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Crisis Communication in the Public Sector: Tackling a Communication Challenge and Managing the Aftermath
Donna Jordan from the Derbyshire Constabulary spoke about the communication challenges that were associated with the Whaley Bridge incident of 2019.
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