Key topic areas covered include: Planning & Building Regulations, Private Housing, and Social Housing.

Reducing Reoffending Rates Through Digital Inclusion

In 2021, adult offenders in the UK had a proven reoffending rate of 24%, according to the Ministry of Justice. In this article, Leeds City Council share the impacts of the 100% Digital Leeds programme on prison leavers and how the programme has helped improve their real-life digital skills.

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Single Homeless Project: Overcoming Barriers to Supporting Survivors Experiencing Domestic Abuse and Homelessness

Domestic abuse both causes and perpetuates homelessness for women. In this video, Lucy Campbell, Head of Multiple Disadvantage at Single Homeless Project, discusses the intersection of domestic abuse with women’s homelessness and other forms of multiple disadvantage experienced by women. She shares research backed strategies for a ‘whole person’ response over siloed commissioning, aiming to counteract women’s experiences of judgement and blame with strength-based approaches.

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Working in Partnership to Support Vulnerable Households in the Cost of Living Crisis

There were 208 fire-related fatalities in dwellings fires between 2021 and 2022. In this video, Steve Fisher and Carol Frances, are Local Risk Crew Managers at Devon and Somerset Fire and Rescue discuss common fire risks for vulnerable tenants and how referrals to fire services for safety visits can prevent these.

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Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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Taking a Community-Led Approach to Address Anti-Social Behaviour

The Government’s Levelling Up White Paper places the regeneration of coastal towns and cities at the heart of the national policy agenda. Dave Ryland, Community Connections Strategy Manager, Plymouth City Council discusses working collaboratively with communities to empower them to address anti-social behaviour in their local area.

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Developing Homelessness Support Services for Women experiencing Multiple Disadvantages

40% of all homeless women cite domestic abuse as a contributing factor to their homelessness, according to Standing Together Against Domestic Abuse. Jillian Thursby, Women and Domestic Abuse Lead at St Mungo’s discusses developing gendered support services to help women experiencing multiple disadvantages.

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The Benefits of Using Intergenerational Programmes in Care Settings

Rochdale Boroughwide Housing are the UK's first tenant and employee co-owned housing society. They discuss working in partnership with Rochdale Sixth Form to deliver an intergenerational programme to both improve tenants technological skills and help students understand the positive impact they have on the older generation.

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Engaging with Tenants to Reduce Greenhouse Emissions

For the UK Government to reach the target of net zero by 2050, the energy efficiency of homes needs to be improved as the average UK household emits 2.7 tonnes of CO2 every year from heating their homes alone. James Caspell, Neighbourhood Director of Lancaster West Neighbourhood team, Royal Borough of Kensington and Chelsea discusses engaging with tenants to co-design energy-efficient strategies to reduce emissions in the neighbourhood.

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Effectively Handling Customer Complaints in Social Housing

The Charter for Social Housing clearly defines the responsibility of housing associations to provide their residents with a high standard of customer service. Rebecca Reed is Head of Insight and Development at the Housing Ombudsman Service, she discusses the complaint handling network and what landlords can do to customer relationns in their organisations.

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The Social Housing Regulation Bill: Ensuring a Well-Regulated Social Housing Sector

The Regulator for Social Housing Sector Risk Profile outlines the key risks the social housing sector is facing. Will Perry, Director of Strategy at the Regulator for Social Housing discusses the Social Housing Regulation Bill and the growing challenges the housing sector is facing.

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Building Relationships between Housing Associations and Key Services to Support Disadvantaged Families

It is estimated that around 14.5 million people in the UK currently live in poverty. Dave Peregrine, the Director of Housing Services at Elim Housing discusses the importance of working in partnership with local authorities to support families at risk of homelessness.

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Solutions to Reduce Incidents of Fly-tipping

Between 2020 and 2021 local authorities across England dealt with 1.13 million fly tipping incidents. In this video, Beau Stanforth Francis, Director of Public Realm in the London Borough of Newham, shares the cost effective measures the council has taken to reduce fly-tipping across the borough.

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