Housing & Planning • Government Events

Videos

Learning from Commercial Activity in Local Government Over the Last Decade

30 minute watch

Aug 2023

With inflation and energy prices eating into budgets, local authorities across the UK are facing increasing challenges to deliver services. In this video, the National Audit Office discusses the capital framework guidance for local government commercial activity and the importance of low risk investments to generate income.

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Videos

Delivering Social Value for Communities through Commercial Ventures

27 minute watch

Aug 2023

In the last 10 years, local government have lost nearly £16 billion of funding in central government cuts. In this video, Sevenoaks District Council share how developments, investments and regeneration of assets have added bot social value to the local community and helped the council become self-sufficient from direct central government funding.

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Articles

The Tools Needed to End Veteran Homelessness

4 minute read

Jun 2023

There are many challenges homeless veterans face when accessing services on their journey out of homelessness. Lee Buss-Blair, Director of Operations at Riverside Housing discusses some of these issues and Op Fortitude funding which is in place to help the development and delivery of a centralised referral pathway for homeless veterans.

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Government Updates

Government Update: Introducing Biodiversity Net Gain to Help Deliver Nature-Friendly Homes

5 minute read

May 2023

More than 1 in 7 species in the UK are facing extinction, according to the WWF. The Environment Act 2021 provides legislation to protect and enhance the UK environment, with aims to halt species decline by 2030. This government update provides an overview of the changes that are being put into effect in November, highlighting the Biodiversity Net Gain Requirements of all developments.

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Videos

Improving ESG Credentials to Attract Investor Interest and Stabilise Finances

1 minute watch

May 2023

ESG and sustainability are key drivers for banks and investors. In this video, Donald McKenzie from Metropolitan Thames Valley discusses why businesses should enhance their ESG credentials and how they can do this, using Metropolitan Thames Valley Housing as a case study.

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Videos

Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Articles

Reducing Reoffending Rates Through Digital Inclusion

6 minute read

Apr 2023

In 2021, adult offenders in the UK had a proven reoffending rate of 24%, according to the Ministry of Justice. In this article, Leeds City Council share the impacts of the 100% Digital Leeds programme on prison leavers and how the programme has helped improve their real-life digital skills.

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Videos

Single Homeless Project: Overcoming Barriers to Supporting Survivors Experiencing Domestic Abuse and Homelessness

32 minute watch

Apr 2023

Domestic abuse both causes and perpetuates homelessness for women. In this video, Lucy Campbell, Head of Multiple Disadvantage at Single Homeless Project, discusses the intersection of domestic abuse with women’s homelessness and other forms of multiple disadvantage experienced by women. She shares research backed strategies for a ‘whole person’ response over siloed commissioning, aiming to counteract women’s experiences of judgement and blame with strength-based approaches.

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Videos

Working in Partnership to Support Vulnerable Households in the Cost of Living Crisis

1 minute read

Apr 2023

There were 208 fire-related fatalities in dwellings fires between 2021 and 2022. In this video, Steve Fisher and Carol Frances, are Local Risk Crew Managers at Devon and Somerset Fire and Rescue discuss common fire risks for vulnerable tenants and how referrals to fire services for safety visits can prevent these.

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Videos

Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

19 minute watch

Mar 2023

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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Videos

Taking a Community-Led Approach to Address Anti-Social Behaviour

21 minute watch

Feb 2023

The Government’s Levelling Up White Paper places the regeneration of coastal towns and cities at the heart of the national policy agenda. Dave Ryland, Community Connections Strategy Manager, Plymouth City Council discusses working collaboratively with communities to empower them to address anti-social behaviour in their local area.

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