Housing & Planning • Page 2 of 7 • Government Events

Videos

Developing Homelessness Support Services for Women experiencing Multiple Disadvantages

21 minute watch

Feb 2023

40% of all homeless women cite domestic abuse as a contributing factor to their homelessness, according to Standing Together Against Domestic Abuse. Jillian Thursby, Women and Domestic Abuse Lead at St Mungo’s discusses developing gendered support services to help women experiencing multiple disadvantages.

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Videos

Engaging with Individuals At Risk of Eviction to Manage Increasing Debts

15 minute watch

Feb 2023

As of March 2021, one in six people in the UK are estimated to be over-indebted. Lois Anderson, Income Operations Manager at Southwark Council discusses the single view of debt the council has established with indebted individuals at risk of eviction to help them pay off debts.

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Videos

Effectively Handling Customer Complaints in Social Housing

21 minute watch

Feb 2023

The Charter for Social Housing clearly defines the responsibility of housing associations to provide their residents with a high standard of customer service. Rebecca Reed is Head of Insight and Development at the Housing Ombudsman Service, she discusses the complaint handling network and what landlords can do to customer relationns in their organisations.

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Videos

The Social Housing Regulation Bill: Ensuring a Well-Regulated Social Housing Sector

22 minute watch

Jan 2023

The Regulator for Social Housing Sector Risk Profile outlines the key risks the social housing sector is facing. Will Perry, Director of Strategy at the Regulator for Social Housing discusses the Social Housing Regulation Bill and the growing challenges the housing sector is facing.

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Videos

Building Relationships between Housing Associations and Key Services to Support Disadvantaged Families

20 minute watch

Jan 2023

It is estimated that around 14.5 million people in the UK currently live in poverty. Dave Peregrine, the Director of Housing Services at Elim Housing discusses the importance of working in partnership with local authorities to support families at risk of homelessness.

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Videos

Tackling Anti-social Behaviour to Ensure Safe Communities for Residents

23 minute watch

Jan 2023

Clarion Housing Group is Britain’s largest social housing landlord, providing a home to over 350,000 people across the country. In this video, Michelle Reynolds, Chief Customer Officer at Clarion Housing, discusses their customer strategy and how they have developed a victim centred approach to support residents with anti-social behaviour reports.

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Videos

Managing Universal Credit Migration Supporting People At Risk of Homelessness

23 minute watch

Jan 2023

5.7 million people in the UK were claiming Universal Credit in July 2022. Crisis, the homeless charity, is working with Jobcentre Plus and the government to support those migrating to universal credit who are at risk of homelessness. Saskia Neibig, Senior Policy and Parliamentary Affairs Officer at Crisis discusses working in partnership to tailor support for people receiving Universal Credit who are also at risk of homelessness.

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Videos

Delivering Estate Maintenance Improvements to Uphold Long-Term Building Safety Standards

22 minute watch

Aug 2022

In April 2022, the Building Safety Act became law, transforming existing regulations to ensure residential buildings are constructed and maintained safely. In this video Brent O’Halloran, Building Safety Advisor at Clarion Housing shares some of the impacts of the act on the housing sector and the importance of trust between tenants and landlords to deliver effective building safety strategies

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Videos

Tailoring Engagement Strategies to Involve a Range of Tenants

1 minute read

Aug 2022

In 2020, the Government launched the Charter for Social Housing Residents White Paper. This sets out new expectations for housing associations and local authorities to improve tenant engagement and accountability in the social housing system. In this video, Emma Warwick, Head of Service Neighbourhoods & Housing and Steve Shirra, Business Insight & Quality at Hull City Council share how their council has used the pyramid of engagement model to improve tenant engagement in their social housing stock.

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Articles

Fire Safety Law – A 2022 Update

9 minute read

Jul 2022

In April 2021, the Fire Safety Act became law and transformed the regulatory environment of the build environment and fire safety sectors. Dr Nick Williams, Course Leader on the Building Control Surveyor Apprentice Degree and Senior Lecturer at the University of Wolverhampton shares the recent updates to fire safety law in the UK and what these updates mean for building management.

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Videos

Overcoming Challenges to Design Affordable and Sustainable Social Housing

21 minute watch

Jul 2022

The Government’s Future Homes and Building Regulations Standard requires all houses built from 2025 to produce 75-80% less carbon emissions than homes delivered under current regulations. We heard from Karen Lythe, Assistant Director of Strategic Housing, and Matthew Clarkson, Design and Construction Services Manager at Doncaster Council about overcoming challenges to deliver the council’s House Build Programme in line with the Future Homes Standard.

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Videos

Generating Community Support for Sustainable Housing Projects

20 minute watch

Jul 2022

The UK Government has set the target of achieving net zero by 2050 and the social housing sector will play a key role in meeting this goal. We heard from James Caspell, Neighbourhood Director (Lancaster West and Grenfell Housing Services), at Royal Borough of Kensington and Chelsea, about improving engagement with the local community to gain their support for sustainable housing projects.

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