Housing & Planning • Government Events

Videos

Learning from Commercial Activity in Local Government Over the Last Decade

30 minute watch

Aug 2023

With inflation and energy prices eating into budgets, local authorities across the UK are facing increasing challenges to deliver services. In this video, the National Audit Office discusses the capital framework guidance for local government commercial activity and the importance of low risk investments to generate income.

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Videos

Delivering Social Value for Communities through Commercial Ventures

27 minute watch

Aug 2023

In the last 10 years, local government have lost nearly £16 billion of funding in central government cuts. In this video, Sevenoaks District Council share how developments, investments and regeneration of assets have added bot social value to the local community and helped the council become self-sufficient from direct central government funding.

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Videos

Creating User-led Customer Service Strategies

20 minute watch

Jul 2023

Creating consistent customer service is key for any housing association when building a trusting relationship with residents. In this video, Annemarie Roberts, Executive Director of Customer Engagement at MOAT discusses the importance of involving customers in developing services to ensure their needs are met and they are heard by the board.

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Videos

Improving ESG Credentials to Attract Investor Interest and Stabilise Finances

1 minute watch

May 2023

ESG and sustainability are key drivers for banks and investors. In this video, Donald McKenzie from Metropolitan Thames Valley discusses why businesses should enhance their ESG credentials and how they can do this, using Metropolitan Thames Valley Housing as a case study.

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Videos

Implementing Digital Tools to Improve Resident Engagement

18 minute watch

Apr 2023

In 2022, 65% of complaints brought to the Housing Ombudsman were found to have maladministration. In this video, Jane Porter, Chief Operating Officer of Optivo discusses the benefit of digital tools in housing association and how reviewing their complaints services has improved the engagement they have from residents.

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Videos

Single Homeless Project: Overcoming Barriers to Supporting Survivors Experiencing Domestic Abuse and Homelessness

32 minute watch

Apr 2023

Domestic abuse both causes and perpetuates homelessness for women. In this video, Lucy Campbell, Head of Multiple Disadvantage at Single Homeless Project, discusses the intersection of domestic abuse with women’s homelessness and other forms of multiple disadvantage experienced by women. She shares research backed strategies for a ‘whole person’ response over siloed commissioning, aiming to counteract women’s experiences of judgement and blame with strength-based approaches.

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Videos

Working in Partnership to Support Vulnerable Households in the Cost of Living Crisis

1 minute read

Apr 2023

There were 208 fire-related fatalities in dwellings fires between 2021 and 2022. In this video, Steve Fisher and Carol Frances, are Local Risk Crew Managers at Devon and Somerset Fire and Rescue discuss common fire risks for vulnerable tenants and how referrals to fire services for safety visits can prevent these.

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Videos

Developing Tenant Satisfaction Measures to Deliver High-quality Social Housing

19 minute watch

Mar 2023

In 2020, the Charter for Social Housing Whitepaper Residents defined the responsibility of housing associations to provide residents with high standards of customer service. In this video, Angela Holden Deputy Director for Consumer Regulations at the Regulator for Social Housing discusses the role of regulators within social housing and what the tenant satisfaction measures mean for housing associations.

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Videos

Taking a Community-Led Approach to Address Anti-Social Behaviour

21 minute watch

Feb 2023

The Government’s Levelling Up White Paper places the regeneration of coastal towns and cities at the heart of the national policy agenda. Dave Ryland, Community Connections Strategy Manager, Plymouth City Council discusses working collaboratively with communities to empower them to address anti-social behaviour in their local area.

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Videos

Developing Homelessness Support Services for Women experiencing Multiple Disadvantages

21 minute watch

Feb 2023

40% of all homeless women cite domestic abuse as a contributing factor to their homelessness, according to Standing Together Against Domestic Abuse. Jillian Thursby, Women and Domestic Abuse Lead at St Mungo’s discusses developing gendered support services to help women experiencing multiple disadvantages.

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Videos

Engaging with Individuals At Risk of Eviction to Manage Increasing Debts

15 minute watch

Feb 2023

As of March 2021, one in six people in the UK are estimated to be over-indebted. Lois Anderson, Income Operations Manager at Southwark Council discusses the single view of debt the council has established with indebted individuals at risk of eviction to help them pay off debts.

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Videos

Effectively Handling Customer Complaints in Social Housing

21 minute watch

Feb 2023

The Charter for Social Housing clearly defines the responsibility of housing associations to provide their residents with a high standard of customer service. Rebecca Reed is Head of Insight and Development at the Housing Ombudsman Service, she discusses the complaint handling network and what landlords can do to customer relationns in their organisations.

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